Queues
Updated: 21 May 2010 | 8 comments
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Is there a way to display on the worker console(lower left corner) incidents besides Incidents assigned to worker? Can it show owned by worker too? It is pulling from the queues, is there a way to tell it to display other incidents? Thank you.
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You can make dashboard
You can make dashboard modifications to show other incident counts for workers.
I have not done it in awhile but I believe this involves editing dashboard.ascx. I may be able to dig up an example for you.
Thanks
That would be great so that i can get an idea of what needs to be done. will that show up in the bottom left corner for the worker to view? Thaks for your help.
Yes. We have a few
Yes. We have a few modifications that allow workers to see open incident counts of queues they belong to.
So for example
Incidents Assigned To Me (15)
Applications Support Incidents (100)
Clicking on the links will provide them a list of the incidents.
Queues,,,
Yes..good example. I would like to show the queue for the security queue open incidents. By clicking on the link will show the open incidents.
Ok. I do not have access to
Ok. I do not have access to a source code example right now but I can dig it up tonight when I get home.
Ok cool....
Thanks for you help. Sounds good.
I think this might be what
I think this might be what mccarthy.cw is looking for:
https://www-secure.symantec.com/connect/articles/showing-additional-information-helpdesk-dashboard
- Matt
Yes thats definitely what I
Yes thats definitely what I was talking about.
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