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Quick Confirmation - PST Migration and Expiry Process

Created: 12 Sep 2013 • Updated: 12 Sep 2013 | 5 comments
AKL's picture
This issue has been solved. See solution.

Hello

We're running Enterprise vault 9.0.4 CU5 in our environment. Currently we're on closure point for PST migrration from complete environment using EV server driven & client driven wizards and looking to start up some expiry process on users inbox & sent items folders (default folders) accordingly.

We're moving PST files/personal folders in a different folder outside inbox/sent items.

I was wondering following scenario: We enable expiry on user's inbox and at same time his PST files are still migrating or going to be migrated. Consider user has moved "vaulted items" or shortcuts or stubs in his PST file from within his Inbox folder.

So in above scenario, will expiry process delete the item for good? or will PST process be able to create those items again within archive post PST migration?

Thoughts?

Thank You.

Operating Systems:

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GabeV's picture

Hi AKL,

Storage Expiry expires items in the mailboxes based on 'archived date' or 'modified date'. If you set SE to archived date, the PST data would be considered as recently archived and shouldn't be expired (of course, I don't know what the retention category setting is). If SE is set to 'modified date', any newly imported items older than the retention category setting will be expired. The question is ... what's the Storage Expiry configuration on your Enterprise Vault site?

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

AKL's picture

Correct. The expiry will run based on modified date for emails/items within Inbox folder only.

But again, the item was already vaulted within inbox - then moved to PST file - then expired - then moved back from PST file as stub within mailbox in a folder outside inbox.

So when it moves back from PST (originally filed as stub), will EV restore that item or EV will just create an orphaned shortcut within mailbox?

Thank You

AKL

GabeV's picture

AKL,

If you import the PST back to the archive and you select the option to create shortcuts, EV will create new shortcuts in the mailbox. If the old archived data was already expired, the current EV shortcuts in the mailbox are already orphaned.

Now, if you import the same data back to the archive, Enterprise Vault will assign a new saveset ID to each item; thus, the old EV shortcut will not work either. In this case, you should select the option to create shortcuts in the mailbox and run orphaned shortcuts to remove the old shortcuts from the mailbox.

For Storage Expiry, since you have modified date, SE will expire any item where the modified date (not the archived date) is older than the retention category applied. Hence, the PST data that was just imported would be orphaned again, since the saveset will be expired by SE. Of course, this statement is based on the fact that you have a retention category, for instance, of 2 years and the email was sent/received more than 2 years ago.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

SOLUTION
AKL's picture

Okay, so I have create new shortcuts while importing PST - yes. Have remove orphaned shortcuts from mailbox - yes.

So if user moved an already vaulted item from his inbox to PST - and then the item was expired by SE - if we import PST and get shortcut back into mailbox, it'll be of no use as it is now orphaned right? (trying to follow your chain of thoughts, sorry)

Thank You

AKL

GabeV's picture

Yes, that's correct since we are talking about an Enterprise Vault shortcut. This shortcut would be making reference to a saveset that doesn't exist in the archive. It was already expired by SE. If you try to open that shorcut, it would fail.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill