I will be rebuilding the helpdesk server.

I want to preserve the existing Altiris_Incidents DB.



I have read the Helpdesk manual regarding moving the helpdesk to a new server. It mainly deals with reconfiguring the knowledge base libraries, which I am not using.



I am under the assumption that after I build the new NS and add the heldesk solution all I need to do is point the new server to the existing Altiris_Incidents DB and I can pick up where I left off before the rebuild. The only thing that will change is the name of the server.



Would that be correct?