1. Uninstall the current pcAnywhere version.
2. Install pcAnywhere 12.5 SP4.

For detailed install instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:
www.symantec.com/docs/DOC5352

For additional general information about the pcAnywhere 12.5 SP4 release, refer to the following URL:

www.symantec.com/docs/DOC5442

To upgrade to pcAnywhere 12.5 SP4

1. Choose an upgrade method.
   • CD
   • Setup files from File Connect
     fileconnect.symantec.com/licenselogin.jsp?localeStr=en_US
2. Upgrade to pcAnywhere 12.5 SP4.

For detailed upgrade instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:

www.symantec.com/docs/DOC5352

To upgrade to pcAnywhere Solution 12.6.7

1. In IT Management Suite 7.1 SP2, you can use Symantec Installation Manager to upgrade to 12.6.7.
2. In Symantec Installation Manager click Install New Products, and then choose to install this product.

For additional information about upgrading, see the article at the following URL:

www.symantec.com/docs/TECH177513

For complete installation information, see the "Installing IT Management Suite" chapter in the IT Management Suite 7.1 SP2 Planning and Implementation Guide at the following URL:

www.symantec.com/docs/DOC4827

IT Management Suite (ITMS) 6.x, 7.0, 7.1, or 7.1 SP1

To upgrade to pcAnywhere Solution 12.6.7

• Upgrade to IT Management Suite 7.1 SP2.
  or
• Install and use pcAnywhere 12.6.7 as a stand-alone product.

To obtain a pcAnywhere 12.6.7 entitlement, contact Symantec Customer Service at the following URL:

www.symantec.com/support/assistance_care.jsp

After you receive the entitlement, see the pcAnywhere 12.6.7 Release Notes for installation information at the following URL:

www.symantec.com/docs/DOC5350