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Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

Created: 04 Jun 2012 • Updated: 09 Jul 2012 | 6 comments
meggie_woodfield's picture

Upgrading to pcAnywhere 12.5 SP4

Version Instructions
pcAnywhere 11.x and earlier versions
  1. Uninstall the current pcAnywhere version.
  2. Install pcAnywhere 12.5 SP4.

 

For detailed install instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:
www.symantec.com/docs/DOC5352

For additional general information about the pcAnywhere 12.5 SP4 release, refer to the following URL:

www.symantec.com/docs/DOC5442

pcAnywhere 12.x

To upgrade to pcAnywhere 12.5 SP4

  1. Choose an upgrade method.
  2. Upgrade to pcAnywhere 12.5 SP4.

 

For detailed upgrade instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:

www.symantec.com/docs/DOC5352

 

Upgrading to pcAnywhere Solution 12.6.7

Version Instructions
IT Management Suite (ITMS) 7.1 SP2

To upgrade to pcAnywhere Solution 12.6.7

  1. In IT Management Suite 7.1 SP2, you can use Symantec Installation Manager to upgrade to 12.6.7.
  2. In Symantec Installation Manager click Install New Products, and then choose to install this product.

 

For additional information about upgrading, see the article at the following URL:

www.symantec.com/docs/TECH177513

For complete installation information, see the "Installing IT Management Suite" chapter in the IT Management Suite 7.1 SP2 Planning and Implementation Guide at the following URL:

www.symantec.com/docs/DOC4827

IT Management Suite (ITMS) 6.x, 7.0, 7.1, or 7.1 SP1

To upgrade to pcAnywhere Solution 12.6.7

  • Upgrade to IT Management Suite 7.1 SP2.
    or
  • Install and use pcAnywhere 12.6.7 as a stand-alone product.

To obtain a pcAnywhere 12.6.7 entitlement, contact Symantec Customer Service at the following URL:

www.symantec.com/support/assistance_care.jsp

After you receive the entitlement, see the pcAnywhere 12.6.7 Release Notes for installation information at the following URL:

www.symantec.com/docs/DOC5350

 

Comments 6 CommentsJump to latest comment

GFB's picture

Hi - I have 11.0 and 12.1 media and install base and need to upgrade to 12.6.7 for obvious reasons .. how do I obtain 12.6.7 media and is the upgrade from 11.X a free upgrade ??

cheers Geoff

nlyons's picture

Geoff,

 

To obtain a pcAnywhere 12.5 SP4 entitlement, please contact Symantec Customer Service at the following URL: http://www.symantec.com/support/assistance_care.jsp
 
After you receive the entitlement, see the pcAnywhere 12.5 SP4 Release Notes for installation information at the following URL: http://www.symantec.com/docs/DOC5352
 
More upgrade information can be found in the pcAnywhere 12.6.7 release notes located at http://www.symantec.com/docs/DOC5350

 

GFB's picture

OK - will persue the 12.5 sp4  entitlement .... thanks for your help .

nlyons's picture

Sorry.  I should have said 12.5 SP4 or 12.6.7 entitlement.  The 2 versions have all the same security fixes.  The main difference is that 12.5 SP4 is for customers with the box product.  12.6.7 is for customers using pcAnywhere Solution which ships as part of IT Mgmt Suite and Client Mgmt Suite.

GFB's picture

Thanks - one last question .. could I run an 11.5 Remote connecting to a 12.5 SP4 Host ??

cheers Geoff

Gary Karasik's picture

No. Unlike previous upgrades/updates, all machines must now be on the same version.

GaryK