Quickstart Edition with SP2 issue
kevinme
November 7th, 2009
I purchased a Tandberg LTO3 tape drive and it came with the QuickStart Edition of Backup Exec. I ran Liveupdate on it and it downloaded SP2 for Backup Exec 12.5. Now I am not able to use the tape drive. I looked in the device manager, however it has the exclamation in front of it. The research that I have done states that I need the hotfix 327966, which has the lastest drivers. This still did not work. Any ideas how I can resolve this?
Regards,
Kevinme
Try installing the tape drive
Try installing the tape drive under BE, go to Tools ---> Wizards ----> Device Configuration Wizard and follow the instructions.
I went through the device
I went through the device configuration wizard and rebooted without any success. The drive worked fine before I put SP2 on it. I also put all the hotfixes on after SP2 and I am still having problems. I am running W2k SP4 on the server.
Any other ideas on how I can resolve this.
kevinme
In your earlier post, when
In your earlier post, when you say "device manager", do you mean the Windows Device Manager? If so, you got to get the device working on Windows first.
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