"Smc.exe - Application Error" driving us MAD here
Created: 18 Jan 2008 | Updated: 21 May 2010 | 13 comments
After installing MR1 (ou just upgrading from SEP 11.0.780 to SEP 11.0.1000), a lot of machines start crying:
We select OK, and after some minutes the error message appear again, and again, and again, and again, and again, and again, and again, and again...
Also, an event log is written at Application Log:
Code:
Event Type: ErrorEvent Source: Application ErrorEvent Category: (100)Event ID: 1000Date: 17/1/2008Time: 16:07:31User: N/AComputer: DTI037Description:Faulting application Smc.exe, version 11.0.1000.1091, faulting module tse.dll, version 11.0.1000.1091, fault address 0x0002002d.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.Data:0000: 41 70 70 6c 69 63 61 74 Applicat0008: 69 6f 6e 20 46 61 69 6c ion Fail0010: 75 72 65 20 20 53 6d 63 ure Smc0018: 2e 65 78 65 20 31 31 2e .exe 11.0020: 30 2e 31 30 30 30 2e 31 0.1000.10028: 30 39 31 20 69 6e 20 74 091 in t0030: 73 65 2e 64 6c 6c 20 31 se.dll 10038: 31 2e 30 2e 31 30 30 30 1.0.10000040: 2e 31 30 39 31 20 61 74 .1091 at0048: 20 6f 66 66 73 65 74 20 offset 0050: 30 30 30 32 30 30 32 64 0002002d
We just can't find what's happening. The machines has a lot of different softwares installed, it's near impossible to find what's the problem. And we do tried!
It's only solved after rolling SEP 11.0.1000 back to 11.0.780 (not MR1). But we need MR1 installed on the computers.
Somebody could help us? Or should we wait for something like a MR2, without this problem, and without the Outlook attachments problem?
Thanks in advance
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Comments 13 Comments • Jump to latest comment
Yes, it's the first thing we do right after upgrading SEP
We've noticed that some machines work nicely for some minutes, even hours, after installing MR1 (upgrade or clean installation).
And suddenly, the error appears :smileyindifferent:
Please don't forget to mark your thread solved with whatever answer helped you : )
Actually we use a modified version of a Nortel VPN Client.
But I think you're right... after some tests, we are close to conclude that this VPN client software has something related to the issue. It seems that the firewall module (Network Threat Protection) is crashing the whole SEP.
Is there a solution for this problems with VPN clients?
We got the same SMC error on our laptops running Checkpoint SecuRemote.
Also :
We noticed the SMC.exe process is growing. It sizes 20MB at start up and 78MB an hour later..
And there are 100% CPU usage peacks of 3-4 seconds every 30 seconds that freeze the computer..
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
Message Edited by Rob Schepers on 03-19-2008 02:25 AM
We are facing the same problem here. On any time smc.exe use %100 of cpu and system is down. smc.exe version: 11.0.1000.1091
We have this problem with v11.0.780.980 with serveral machines.
I am wondering if the cause was a Windows update rather than your MR1 update.
For a matter of fact, I am having this issue on my computer.
Message Edited by Sandeep_Cheema on 04-06-2008 11:22 AM
De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...
"Hey! I found a virus! Look at me! I'm soooo goooood!"
Sorry to drag this thread back from the dead but I'm getting the following intermittent error on multiple XP SP3 PC's using SEP 11 MR2. Two of them are brand new PC's I'm setting up.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 9/3/2008
Time: 10:10:43 AM
User: N/A
Computer: TEST
Description:
Faulting application Smc.exe, version 11.0.2000.1231, faulting module trident.dll, version 11.0.2000.1231, fault address 0x00067948.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 53 6d 63 ure Smc
0018: 2e 65 78 65 20 31 31 2e .exe 11.
0020: 30 2e 32 30 30 30 2e 31 0.2000.1
0028: 32 33 31 20 69 6e 20 74 231 in t
0030: 72 69 64 65 6e 74 2e 64 rident.d
0038: 6c 6c 20 31 31 2e 30 2e ll 11.0.
0040: 32 30 30 30 2e 31 32 33 2000.123
0048: 31 20 61 74 20 6f 66 66 1 at off
0050: 73 65 74 20 30 30 30 36 set 0006
0058: 37 39 34 38 7948
We're not using Network Threat Protection, (Symantec firewall) and SMC.EXE is not generally using up CPU cycles as others have reported. Any thoughts would be appreciated.
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