Messaging Gateway

Dear Adnan

When we try to release our quarantied messages,we were not able to release massages and have been getting the following error

Cannot release the message. It has either been released or was unable to contact the SMTP host.

Kindly help

Regards
Ashraf

Hi Ashraf,

What product are you seeing this message from?  Is it SAV. SEP, or one of the mail security products-?

Thanks and best regards,

Mick

It is Symantech Bright Mail Gateway

Pls post your problem in Brightmail Gateway Forum

Moved to Brightmail Gateway Forum.

Ashraf,

Exactly what it says, we weren't able to connect to your SMTP server. Have you specified a route for messages coming from the brightmail gateway or are you using the non-local route?

Try going through this process to manually specify your mail server for the Control Center to route the messages to:

1. In the appliance web interface, click on Administration
2. Under Settings, choose Control Center
3. Under SMTP host, choose Define New Host
4. In the field, provide your mail server's IP address and correct port number, if no 25
5. Save the settings

Once you go through these steps, try releasing the message again.

Thanks

It worked

Thanks to JDavis for identifying the solution.  Here is the KB article for reference:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2008030719453854

Regards,

Adnan

My friend had the same problem. I gave him URL of this thread. Seems now he is happy. Thank you.