Client Management Suite

Hello, 
I'm having trouble connecting RAAD (v2.1.24.0) with four desktop PC, that have XP SP3 installed. 

The Message error is, "Not able to connect to 'computername'. Error de inicialización" (Initialization error).
I've tried several things locally (Firewall, MS Updates, Running Services, .NetFramework, Uninstalling & Deleting Agent from DB, IP/DNS).

This error also ocurres on Altiris Administrator machine, when trying to connect RAAD to this workstations.

Any ideas or suggestions will be appreciated.

Thanks,
Ezequiel.-

If you are login with admin id then may be try to create the new profile. This error may be occur because of corrupted profile.

Thanks for the reply.

The thing is, that we are in a domain, and every PC has Workstations -domain- Admins (me) and Local Administrator (also administrated by us) and all the workstations have that. I also checked permissions on that WKS, and there was no admin user that it wasn't allowed.

Thanks a lot!

Ezequiel

If your is still persist then i suggest you to rename your profile and configure it again either try with other login id.

Hi, thanks for the reply.

Two different users and different PCs and the same behavior. It´s not a profile issue.-

Regards!

Maybe you can try this way to check logs and other things on managed endpoint

• https://www-secure.symantec.com/connect/articles/how-quickly-check-client-sma-logs-and-manage-client-within-smp-console