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The Ralus agent start and then fall.

Created: 24 Jul 2013 | 9 comments

 

The Ralus agent start and then fall.This is a  error screen and the beremote log.

ERROR_0.jpg

 

 ./beremote --log-console
e7818740 Wed Jul 24 16:14:57 2013 : Starting BE Remote Agent
e7818740 Wed Jul 24 16:14:57 2013 : Requested no generation of log file
e7818740 Wed Jul 24 16:14:57 2013 : No configuration file specified.  Using default.
e7818740 Wed Jul 24 16:14:57 2013 : Log to console: enabled
e7818740 Wed Jul 24 16:14:57 2013 : Successfully set the supplementary groups of the process
e7818740 Wed Jul 24 16:14:57 2013 : Initialized locks for SSL callbacks
e7818740 Wed Jul 24 16:14:57 2013 : DoSnapshotReconcile: Attempting Snapshot Reconcile ...
e7818740 Wed Jul 24 16:14:57 2013 : DoSnapshotReconcile: This installation does not supports snapshots. Skipping the Reconcile Operation ...
e7818740 Wed Jul 24 16:14:57 2013 : Starting NDMP processor
e7818740 Wed Jul 24 16:14:57 2013 : NDMPDMainThreadFunc spawned: grpid=1, tid=-414656192
e748d940 Wed Jul 24 16:14:57 2013 : FS_InitFileSys
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsnt5.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedssql2.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsxchg.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsxese.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsmbox.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedspush.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsnote.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsmdoc.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedssps2.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedssps3.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsupfs.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsshadow.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsoffhost.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   loaded libbedsvx.so
e748d940 Wed Jul 24 16:14:57 2013 :   loaded libbedsrman.so
e748d940 Wed Jul 24 16:14:57 2013 :   loaded libbedssms.so
e748d940 Wed Jul 24 16:14:57 2013 :   loaded libbedssmsp.so
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsra.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsdb2.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 :   loaded libbedsedir.so
e748d940 Wed Jul 24 16:14:57 2013 :   libbedsvmesx.so could not be loaded:
e748d940 Wed Jul 24 16:14:57 2013 : Initializing FSs
e748d940 Wed Jul 24 16:14:57 2013 : FS 1 failed to initialize: 0xE000FE46
e748d940 Wed Jul 24 16:14:57 2013 : Function called: RMAN_InitFileSys
e748d940 Wed Jul 24 16:14:57 2013 : Using 'UTF-8' Encoding.
e748d940 Wed Jul 24 16:14:57 2013 : Using vfm path /opt/VRTSralus/VRTSvxms from config.
e748d940 Wed Jul 24 16:14:57 2013 : Sucessfully set VFM_PRIVATE_ROOT env to /opt/VRTSralus/VRTSvxms.
e748d940 Wed Jul 24 16:14:57 2013 : VFM_PRIVATE_ROOT was set with value /opt/VRTSralus/VRTSvxms
e748d940 Wed Jul 24 16:14:57 2013 :      VXMS Initialization OK.
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <ext3> mounted at </>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <proc> mounted at </proc>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <sysfs> mounted at </sys>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <devpts> mounted at </dev/pts>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <ext3> mounted at </u01>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <ext3> mounted at </boot>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <tmpfs> mounted at </dev/shm>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <binfmt_misc> mounted at </proc/sys/fs/binfmt_misc>
e748d940 Wed Jul 24 16:14:57 2013 : Detected Mounted Filesystem: type <rpc_pipefs> mounted at </var/lib/nfs/rpc_pipefs>
e748d940 Wed Jul 24 16:14:57 2013 : INFORMATIONAL: Non-Zero value found for 'DisableRMAL' from ralus.cfg, dis-allowing RMAL to initialize!
e748d940 Wed Jul 24 16:14:58 2013 : Successfully resolved the "ndmp" service to port: 12000 (host order)
e748d940 Wed Jul 24 16:14:58 2013 : BETCPListener successfully installed a signal handler for SIGTERM
e748d940 Wed Jul 24 16:14:58 2013 : BETCPListener::BETCPListener: This system appears to be a Dual IP system
e748d940 Wed Jul 24 16:14:58 2013 : BETCPListener::BETCPListener: Successfully set the IPV6_V6ONLY option, this listener may behave as Dual Stack listener
e748d940 Wed Jul 24 16:14:58 2013 : Started NDMP Listener on port 12000
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: advertisement cycle started.
e2b0e940 Wed Jul 24 16:15:08 2013 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
GetIfAddrs(LINUX): failed err = 11
GetAdaptersAddresses: error = 1, ret=-1
e2b0e940 Wed Jul 24 16:15:08 2013 : VX_RemoveDLE: DestroyDLE()
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned -1(0xFFFFFFFF) and 0 DLEs
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: Security is enabled!!!
e2b0e940 Wed Jul 24 16:15:08 2013 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
GetIfAddrs(LINUX): failed err = 11
GetAdaptersAddresses: error = 1, ret=-1
e2b0e940 Wed Jul 24 16:15:08 2013 : ConnectToNameServer: failed to get active client certificate for '1'
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: connect to target=10.145.84.16 port=6101 failed
e2b0e940 Wed Jul 24 16:15:08 2013 : NrdsAdvertiserThread: Retrying in 60 seconds
e230d940 Wed Jul 24 16:15:13 2013 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.
e230d940 Wed Jul 24 16:15:13 2013 : NrdsAdvertiserThread: no purge is pending.
e230d940 Wed Jul 24 16:15:13 2013 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.
e2b0e940 Wed Jul 24 16:16:08 2013 : NrdsAdvertiserThread: Security is enabled!!!
e2b0e940 Wed Jul 24 16:16:08 2013 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
GetIfAddrs(LINUX): failed err = 11
Segmentation fault
 

 thanks for any help.

Operating Systems:

Comments 9 CommentsJump to latest comment

Jaydeep S's picture
What is the flavor of Linux you are using. Confirm it is supported as per the SCL. I noticed an error in the debug log which is typical for Kernal version 3x. If this is the case in your situation try steps mentioned in this technote
http://www.symantec.com/docs/TECH201095

Renato Cunha Jr.'s picture

Thanks for so fast reply. This´s linux´s version that I want to backup with BE2012 in my W2k8 server:

# cat /proc/version
Linux version 2.6.39-400.109.1.el5uek (mockbuild@ca-build56.us.oracle.com) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-52)) #1 SMP Tue Jun 4 23:15:07 PDT 2013
 
 
 cat /etc/redhat-release
Red Hat Enterprise Linux Server release 5.9 (Tikanga)
 
 
thanks for any help.

 

Jaydeep S's picture

Though Tikanga is not officially supoported with BEyet. You could try this basic steps

1. Check if any firewall is blocking the initial connection with the Media Sever.
2. Confirm that you are able to telnet port 10000 visa versa (Media Server and Linux box)
3. Check in the ralus.cfg file if the certificates have been loaded./ Look for lines similar to
Software\Symantec\Backup Exec For Windows\Common\Backup Exec\Engine\Agents\Security\Certificates\hera\CACertHash=
Software\Symantec\Backup Exec For Windows\Common\Backup Exec\Engine\Agents\Security\Certificates\hera\CertHash=
 

Renato Cunha Jr.'s picture

Dear Jaydeep,

 

There are nothing about  (CACertHash and CertHash) in the ralus.cfg file.  The content of ralus.cfg file was attached.

Software\Symantec\Backup Exec For Windows\Agent Browser\TcpIp\AdvertisementPort=6101
Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\AgentConfig=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\VXBSAlevel=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise All=1
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise Now=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertisement Purge=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Disabled=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Interval Minutes=240
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List 1=10.145.84.16
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Auto Discovery Enabled=1
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Logging\RANT NDMP Debug Level=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\DisableOFO=0
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\ShowTSAFS=
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude1=/mnt/nss/pools/
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude2=/mnt/nss/.pools/
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude3=/_admin/*.*
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude1=devpts
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude2=proc
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude3=sysfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude4=rpc_pipefs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude5=tmpfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude6=ftp
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude7=ntfs
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\VfmPath=/opt/VRTSralus/VRTSvxms
Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RMAL\DisableRMAL=1
 

 

tks

Jaydeep S's picture

Hmm. Could you try to uninstall RALUS and the copy it form the Media Server (Backup Exec\Agents) folder and install it again.

It seems like it is not able to make a connection to the Media Server and get the certificates form the Media Server. Confirm if there is any filre wall installed and ports are blocked. Also ping the Linux box from the Media Server and make sure that the reply is not in ipv6

Renato Cunha Jr.'s picture
I tried to do all this things but they didn´t work. You can see, in the log, there is not ip´s error connecting and the 12000 port has used  like alternate the port 10000, but both ports it  works.
 
I connected with telnet in the both servers (windows with BE and RH with agent) with sucess, but only while the service to be on-line.
 
Sorry, my english is bad. I know!
 
lmosla's picture

What verison of Linux are you running?  Check the Backup Exec 2012 SCLand verify it is a supported version.

Renato Cunha Jr.'s picture

Thanks for so fast reply. This´s linux´s version that I want to backup with BE2012 in my W2k8 server:

# cat /proc/version
Linux version 2.6.39-400.109.1.el5uek (mockbuild@ca-build56.us.oracle.com) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-52)) #1 SMP Tue Jun 4 23:15:07 PDT 2013.
 
 cat /etc/redhat-release
Red Hat Enterprise Linux Server release 5.9 (Tikanga)
 
 
thanks for any help.
Kunal.Mudliyar's picture

Red Hat Enterprise Linux Server release 5.9 (Tikanga) is not supported with any release of Backup Exec

http://www.symantec.com/docs/TECH175581

Page 19

The maximum the support goes is 5.8

Technical Support

Symantec