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RALUS backup job fails with "A communications failure has occurred".

Created: 03 Sep 2013 • Updated: 20 Sep 2013 | 4 comments
This issue has been solved. See solution.

hi,

I'm using Backup Exec 2012.
Backup job for one linux server fails with error:  e000ff11 - A communications failure has occurred with a Linux or Unix resource.
V-79-57344-65297
I confirmed TCP Port 10000 is opened and the security credential is correct.

Using RALUS version: 14.0.1798.0.
OS: RHEL 5.4

./beremote --log-console &

b7f1f920 Fri Aug 30 19:11:59 2013 : Starting BE Remote Agent
b7f1f920 Fri Aug 30 19:11:59 2013 : Log file: ralusdebug
b7f1f920 Fri Aug 30 19:11:59 2013 : No configuration file specified.  Using default.
b7f1f920 Fri Aug 30 19:11:59 2013 : Log to console: disabled
b7f1f920 Fri Aug 30 19:11:59 2013 : Successfully set the supplementary groups of the process
b7f1f920 Fri Aug 30 19:11:59 2013 : Initialized locks for SSL callbacks
b7f1f920 Fri Aug 30 19:11:59 2013 : DoSnapshotReconcile: Attempting Snapshot Reconcile ...
b7f1f920 Fri Aug 30 19:11:59 2013 : DoSnapshotReconcile: This installation supports snapshots. Proceeding to the Reconcile Operation ...
b7f1f920 Fri Aug 30 19:11:59 2013 : DoReconcile: UnixUtils::ValidatePathAndConvertToANSI( /opt/VRTSralus/.SymantecVolumeMounts ) returned NULL!
b7f1f920 Fri Aug 30 19:11:59 2013 : DoSnapshotReconcile: The Reconcile Operation succeeded!
b7f1f920 Fri Aug 30 19:11:59 2013 : Starting NDMP processor
b7f1f920 Fri Aug 30 19:11:59 2013 : NDMPDMainThreadFunc spawned: grpid=1, tid=40528784
26a6b90 Fri Aug 30 19:11:59 2013 : FS_InitFileSys
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsnt5.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedssql2.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsxchg.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsxese.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsmbox.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedspush.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsnote.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsmdoc.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedssps2.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedssps3.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsupfs.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsshadow.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsoffhost.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   loaded libbedsvx.so
26a6b90 Fri Aug 30 19:11:59 2013 :   loaded libbedsrman.so
26a6b90 Fri Aug 30 19:11:59 2013 :   loaded libbedssms.so
26a6b90 Fri Aug 30 19:11:59 2013 :   loaded libbedssmsp.so
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsra.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsdb2.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 :   loaded libbedsedir.so
26a6b90 Fri Aug 30 19:11:59 2013 :   libbedsvmesx.so could not be loaded:
26a6b90 Fri Aug 30 19:11:59 2013 : Initializing FSs
26a6b90 Fri Aug 30 19:11:59 2013 : FS 1 failed to initialize: 0xE000FE46
26a6b90 Fri Aug 30 19:11:59 2013 : Function called: RMAN_InitFileSys
26a6b90 Fri Aug 30 19:11:59 2013 : Using 'UTF-8' Encoding.
26a6b90 Fri Aug 30 19:11:59 2013 : Using vfm path /opt/VRTSralus/VRTSvxms from config.
26a6b90 Fri Aug 30 19:11:59 2013 : Sucessfully set VFM_PRIVATE_ROOT env to /opt/VRTSralus/VRTSvxms.
26a6b90 Fri Aug 30 19:11:59 2013 : VFM_PRIVATE_ROOT was set with value /opt/VRTSralus/VRTSvxms
26a6b90 Fri Aug 30 19:11:59 2013 :   VXMS Initialization OK.
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <ext3> mounted at </>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <proc> mounted at </proc>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <sysfs> mounted at </sys>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <devpts> mounted at </dev/pts>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <ext3> mounted at </backup>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <ext3> mounted at </data>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <ext3> mounted at </boot>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <tmpfs> mounted at </dev/shm>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <binfmt_misc> mounted at </proc/sys/fs/binfmt_misc>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <rpc_pipefs> mounted at </var/lib/nfs/rpc_pipefs>
26a6b90 Fri Aug 30 19:11:59 2013 : Detected Mounted Filesystem: type <nfsd> mounted at </proc/fs/nfsd>
26a6b90 Fri Aug 30 19:11:59 2013 : WARNING: Unable to get the value of 'DisableRMAL' from ralus.cfg, allowing RMAL to initialize anyway!
26a6b90 Fri Aug 30 19:11:59 2013 : Successfully resolved the "ndmp" service to port: 10000 (host order)
26a6b90 Fri Aug 30 19:11:59 2013 : BETCPListener successfully installed a signal handler for SIGTERM
26a6b90 Fri Aug 30 19:11:59 2013 : BETCPListener::BETCPListener: This system appears to be a Dual IP system
26a6b90 Fri Aug 30 19:11:59 2013 : BETCPListener::BETCPListener: Successfully set the IPV6_V6ONLY option, this listener may behave as Dual Stack listener
26a6b90 Fri Aug 30 19:11:59 2013 : Started NDMP Listener on port 10000
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: advertisement cycle started.
4caab90 Fri Aug 30 19:12:09 2013 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
4caab90 Fri Aug 30 19:12:09 2013 : BENetConfigEx: Successfully refreshed adapter information.
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned 0(0x0) and 1 DLEs
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: Nrds Message Len : 1274.
4caab90 Fri Aug 30 19:12:09 2013 : VX_RemoveDLE: DestroyDLE()
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: Security is enabled!!!
4caab90 Fri Aug 30 19:12:09 2013 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
4caab90 Fri Aug 30 19:12:09 2013 : BENetConfigEx: Successfully refreshed adapter information.
4caab90 Fri Aug 30 19:12:09 2013 : ConnectToServerEndPoint: dest=192.168.1.10, service=6101
4caab90 Fri Aug 30 19:12:09 2013 : CreateConnection type=0 on socket 4 via BESocket OK
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: send of db.contoso.co.jp type 22 subtype 0 to target=192.168.1.10 port=6101 succeeded
4caab90 Fri Aug 30 19:12:09 2013 : NrdsAdvertiserThread: Security is enabled!!!
4caab90 Fri Aug 30 19:12:09 2013 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
4caab90 Fri Aug 30 19:12:09 2013 : BENetConfigEx: Successfully refreshed adapter information.
4caab90 Fri Aug 30 19:12:09 2013 : ConnectToServerEndPoint: dest=bk.contoso.co.jp, service=6101
4caab90 Fri Aug 30 19:12:10 2013 : CreateConnection type=0 on socket 4 via BESocket OK
4caab90 Fri Aug 30 19:12:10 2013 : NrdsAdvertiserThread: send of db.contoso.co.jp type 22 subtype 0 to target=bk.contoso.co.jp port=6101 succeeded
4caab90 Fri Aug 30 19:12:10 2013 : NrdsAdvertiserThread: advertisement cycle complete.  Waiting 240 minutes before advertising again.
56abb90 Fri Aug 30 19:12:14 2013 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.
56abb90 Fri Aug 30 19:12:14 2013 : NrdsAdvertiserThread: no purge is pending.
56abb90 Fri Aug 30 19:12:14 2013 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.
26a6b90 Fri Aug 30 19:12:27 2013 : Control connection accepted : connection established between end-points [FE80::1AA9:5FF:FE46:5AFD%ETH0]:10000 and [FE80::E56C:63A0:1E8C:2A9%ETH0]:60390
7917b90 Fri Aug 30 19:12:27 2013 : sslOpen() : Opening SSL for: 0xe818051f
7917b90 Fri Aug 30 19:12:27 2013 : sslOpen(): certinfo = 0xe8195f47 ; sslConn = 0xe8195fb7
7917b90 Fri Aug 30 19:12:27 2013 : Username for Logon: root
7917b90 Fri Aug 30 19:12:27 2013 : BENetConfigEx: Successfully refreshed adapter information.
7917b90 Fri Aug 30 19:12:27 2013 : BENetConfigEx: Successfully refreshed adapter information.
7917b90 Fri Aug 30 19:12:27 2013 : INFORMATIONAL: Zero value found for 'DisableOFO' from ralus.cfg, allowing OFO
7917b90 Fri Aug 30 19:12:27 2013 : ndmpdAgentSupportsSnapshots: This installation supports taking snapshots!
7917b90 Fri Aug 30 19:12:27 2013 : INFORMATIONAL: Zero value found for 'DisableOFO' from ralus.cfg, allowing OFO
7917b90 Fri Aug 30 19:12:27 2013 : ndmpdAgentSupportsSnapshots: This installation supports taking snapshots!
7917b90 Fri Aug 30 19:12:27 2013 : INFORMATIONAL: Zero value found for 'DisableOFO' from ralus.cfg, allowing OFO
7917b90 Fri Aug 30 19:12:27 2013 : ndmpdAgentSupportsSnapshots: This installation supports taking snapshots!
7917b90 Fri Aug 30 19:12:27 2013 : ValidateAndDumpSnapshotPrepare2Request: Validating (and dumping) NDMP_SNAPSHOT_PREPARE2 request parameters ...
7917b90 Fri Aug 30 19:12:27 2013 : ValidateAndDumpSnapshotPrepare2Request: Number of Devices: 1
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Device #1  : Device Name: '\\db.contoso.co.jp\[ROOT]'
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Device #1  : Number of FSEs: 1
7917b90 Fri Aug 30 19:12:27 2013 :   ValidateAndDumpSnapshotPrepare2Request: Selection String #1  : '"\\db.contoso.co.jp\[ROOT]/backup/*.*",s,v0,t0,l0,n0,f0'
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: doSnapshot = 1
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Authorized Agents = 20971568
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Primary Provider ID: {00000000-0000-0000-0000-000000000000}
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Primary Provider Version ID: {00000000-0000-0000-0000-000000000000}
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Secondary Provider ID: {00000000-0000-0000-0000-000000000000}
7917b90 Fri Aug 30 19:12:27 2013 :  ValidateAndDumpSnapshotPrepare2Request: Secondary Provider Version ID: {00000000-0000-0000-0000-000000000000}
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /var/lib/nfs/rpc_pipefs <mounted on sunrpc>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /boot <mounted on /dev/cciss/c0d0p1>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /backup <mounted on /dev/cciss/c0d0p5>, Match Result: Len = 7, Depth = 2
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs: <------------------------------  Filter: /backup matched Mount Point: /backup <mounted on /dev/cciss/c0d0p5>------------------------------>
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /dev <mounted on /dev>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /sys <mounted on /sys>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /proc <mounted on /proc>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /data <mounted on /dev/VolGroup00/LogVol00>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /misc <mounted on /etc/auto.misc>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: /net <mounted on -hosts>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: / <mounted on /dev/cciss/c0d0p2>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs: <------------------------------  Filter: /backup matched Mount Point: / <mounted on /dev/cciss/c0d0p2>------------------------------>
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs, Matching Filter: /backup with Folder: / <mounted on rootfs>, Match Result: Len = 1, Depth = 1
7917b90 Fri Aug 30 19:12:27 2013 : AddDirAndFileSpecs: <------------------------------  Filter: /backup matched Mount Point: / <mounted on rootfs>------------------------------>
7917b90 Fri Aug 30 19:12:27 2013 : Consolidate: Inside int MountPointManager::Consolidate()
7917b90 Fri Aug 30 19:12:27 2013 : ************************************* Consolidate: Mount Point: {/dev/cciss/c0d0p5 (major: 104  , minor: 5    ) mounted on /backup} is included in the snapshot! *************************************
7917b90 Fri Aug 30 19:12:27 2013 : ************************************* Consolidate: Mount Point: {/dev/cciss/c0d0p2 (major: 104  , minor: 2    ) mounted on /} is included in the snapshot! *************************************
7917b90 Fri Aug 30 19:12:27 2013 : ************************************* Consolidate: Mount Point: {rootfs (major: 0    , minor: 0    ) mounted on /} is included in the snapshot! *************************************
7917b90 Fri Aug 30 19:12:27 2013 : INFORMATIONAL: Value not found for 'CacheFileMountPoint' in ralus.cfg , using defaults
7917b90 Fri Aug 30 19:12:27 2013 : INFORMATIONAL: Value not found for 'CacheFileSize' in ralus.cfg , using defaults
7917b90 Fri Aug 30 19:12:27 2013 : DoSnapshots: Successfully verified that this system supports snapshots!
7917b90 Fri Aug 30 19:12:27 2013 : DoSnapshots: The Reconcile option returned hr = 0
7917b90 Fri Aug 30 19:12:27 2013 : AddDevicesToSnapshotSet: Added volume device (Name: /dev/cciss/c0d0p5, Device No: 26629) to Snapshot Set. Snapshot GUID = {(null)}
7917b90 Fri Aug 30 19:12:27 2013 : AddDevicesToSnapshotSet: Added volume device (Name: /dev/cciss/c0d0p2, Device No: 26626) to Snapshot Set. Snapshot GUID = {(null)}
7917b90 Fri Aug 30 19:12:27 2013 : AddToSnapshotSet: Volume rootfs is not supported!!!
7917b90 Fri Aug 30 19:12:27 2013 : AddDevicesToSnapshotSet: WARNING: Failed to add device #3   (Name: rootfs, Device No: 0) to Snapshot Set!
7917b90 Fri Aug 30 19:12:27 2013 : AddDevicesToSnapshotSet: Ignoring Mount Point: rootfs mounted on /
7917b90 Fri Aug 30 19:12:32 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 5000 milliseconds of wait!
7917b90 Fri Aug 30 19:12:37 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 10000 milliseconds of wait!
7917b90 Fri Aug 30 19:12:42 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 15000 milliseconds of wait!
7917b90 Fri Aug 30 19:12:47 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 20000 milliseconds of wait!
7917b90 Fri Aug 30 19:12:52 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 25000 milliseconds of wait!
7917b90 Fri Aug 30 19:12:57 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 30000 milliseconds of wait!
7917b90 Fri Aug 30 19:13:02 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 35000 milliseconds of wait!
7917b90 Fri Aug 30 19:13:07 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 40000 milliseconds of wait!
7917b90 Fri Aug 30 19:13:12 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 45000 milliseconds of wait!
7917b90 Fri Aug 30 19:13:17 2013 : WaitForAsyncInIntervals: Waiting for Snapshot to complete. Done 50000 milliseconds of wait!
7917b90 Fri Aug 30 19:13:20 2013 : DoSnapshots: Snapshot creation succeeded, internal status = 0
7917b90 Fri Aug 30 19:13:21 2013 : DoMount: mount( /dev/snap104_2, /opt/VRTSralus/.SymantecVolumeMounts, ext3, MS_MGC_VAL | MS_RDONLY, NULL ) SUCCEEDED!
7917b90 Fri Aug 30 19:13:22 2013 : DoMount: mount( /dev/snap104_5, /opt/VRTSralus/.SymantecVolumeMounts/backup, ext3, MS_MGC_VAL | MS_RDONLY, NULL ) SUCCEEDED!
7917b90 Fri Aug 30 19:13:22 2013 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
7917b90 Fri Aug 30 19:13:43 2013 : FreeFormatEnv( cur_fmt=0 )
7917b90 Fri Aug 30 19:13:43 2013 : ERROR: ndmpdDataAbort: invalid state to process abort request.
7917b90 Fri Aug 30 19:13:43 2013 : ERROR: ndmpdDataStop: invalid state to process stop request.
7917b90 Fri Aug 30 19:13:43 2013 : ValidateAndDumpSnapshotDeleteRequest: Validating Snapshot delete request parameters ...
7917b90 Fri Aug 30 19:13:43 2013 : ValidateAndDumpSnapshotDeleteRequest: Device Name = \\\[ROOT]
7917b90 Fri Aug 30 19:13:43 2013 : ValidateAndDumpSnapshotDeleteRequest: GUID = {45151702-8888-xxxx-xxxx-xxxxxxxxxxx}
7917b90 Fri Aug 30 19:13:43 2013 : ValidateAndDumpSnapshotDeleteRequest: Successfully validated all parameters
7917b90 Fri Aug 30 19:13:43 2013 : UnExposeSnapshotsInSnapshotSet: umount( /opt/VRTSralus/.SymantecVolumeMounts/backup ) SUCCEEDED!
7917b90 Fri Aug 30 19:13:43 2013 : UnExposeSnapshotsInSnapshotSet: umount( /opt/VRTSralus/.SymantecVolumeMounts ) SUCCEEDED!
7917b90 Fri Aug 30 19:13:45 2013 : SendSnapshotDeleteReply: Successfully sent reply to NDMP message: NDMP_SNAPSHOT_DELETE
7917b90 Fri Aug 30 19:13:45 2013 : sslClose() : Closing SSL for: 0xe818051f
7917b90 Fri Aug 30 19:13:46 2013 : FreeFormatEnv( cur_fmt=0 )
7917b90 Fri Aug 30 19:13:46 2013 : FreeFormatEnv( cur_fmt=0 )
7917b90 Fri Aug 30 19:13:46 2013 : sslClose() : Closing SSL for: 0xe818051f
7917b90 Fri Aug 30 19:13:46 2013 :  sslClose() : certinfo = 0  ; sslConn = 0
b7f1f920 Fri Aug 30 19:14:19 2013 : Stopping remote agent due to receipt of 'SIGTERM'
b7f1f920 Fri Aug 30 19:14:19 2013 : Remote agent exiting, cancelling 4 joinable threads
26a6b90 Fri Aug 30 19:14:19 2013 : Detected a SIGTERM delivered to the process! Quitting the listener ...
26a6b90 Fri Aug 30 19:14:19 2013 : ndmpRun: exiting
42a9b90 Fri Aug 30 19:14:19 2013 : time to exit thread
56abb90 Fri Aug 30 19:14:19 2013 : time to exit thread
4caab90 Fri Aug 30 19:14:20 2013 : time to exit thread
 

Thanks in Advance,

Taro

 

Operating Systems:

Comments 4 CommentsJump to latest comment

Jaydeep S's picture

Is there a firewall enabled on the Linux Server. See if this technote helps

http://www.symantec.com/docs/TECH48490

SOLUTION
VJware's picture

Would you pls edit ralus.cfg, set the value of DisableOFO to 1, restart the RALUS service. Rerun the backup.

ANevatia's picture

Hello,

You can also check if IPv6 has been enabled on the system. If yes then please try to disable IPv6 and re-run the backup and check.

"BETCPListener::BETCPListener: This system appears to be a Dual IP system"

call-dsol's picture

Thank you all.

I noticed the Symantec Endpoint Protection installed on the media server, it seems to be blocking the connection. After disabling the firewall it worked fine.

I didn't notice it because all other backup jobs had been worked fine.