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Rapid Release Update Error

Created: 24 Jun 2013 | 2 comments


I regularly receive following error:

Server XXXXX was not able to receive Rapid Release Virus Definition update due to an unknown failure.  Check Event Log for details.

BUT when checking eventlog I notice that 3/4 seconds later there is a entry that update was successful.

We have here an SBS2012 installed in Hyper-V. We are using Symantec Mail Security for Exchange It is a trial-version.

RAM must not be the problem (32GB for SBS).

Any Idea?

Operating Systems:

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megamanVI's picture

It seems to be a network communication issue. Maybe FTP connections are being time out with a firewall? Are the definitions actually current if you check the defiitons folder on the OS? Sometimes event logs lie.