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RAWS + Windows 2000

Created: 17 Sep 2012 | 1 comment

Craig,

I was able to install and update the R3, thanks or that.

every time i make a backup now it gives me an exeption, the remote agent on my W2000 machine is not installed, when i install this, it gives this ( ending part ) of the log:

Symantec Backup Exec Remote Agent (TM) 13 Installation Log

09-18-2012,08:41:20 : EnumProcesses Counts: 34
09-18-2012,08:41:20 : Windows Operating System Version: 5.0
09-18-2012,08:41:20 : Checking for .Net Framework 2.0 SP 2.
09-18-2012,08:41:20 : Executing managed _Setup:
09-18-2012,08:41:20 : C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\install\_Setup.exe
09-18-2012,08:41:25 : Loading XML from:
09-18-2012,08:41:25 : C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\install\IFProducts.xml
09-18-2012,08:41:25 : ArgsDataParser::InitDictionary
09-18-2012,08:41:25 : AgentSeqDlgs::RawsDlgSequence
09-18-2012,08:41:25 : Set RAWS Media path: C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\install\media\
09-18-2012,08:41:25 : RawsDlgSequence::CheckInstMode
09-18-2012,08:41:26 : BEOperations::BE_GetInstalledProdCodeVersion()
09-18-2012,08:41:26 : Found 13.0.4164 RAWS32 Product.
09-18-2012,08:41:26 : RawsDlgSequence::CheckUpgrade
09-18-2012,08:41:26 : RawsDlgSequence::ValidateCmdLine.
09-18-2012,08:41:28 : BEOperations::BE_GetInstalledProdCodeVersion()
09-18-2012,08:41:28 : Found 13.0.4164 RAWS32 Product.
09-18-2012,08:41:28 : Launching Silent Install
09-18-2012,08:41:28 : Running in Upgrade mode
09-18-2012,08:41:28 : AgentSeqDlgs::ADlgWelcome
09-18-2012,08:41:28 : AgentSeqDlgs::ADlgInstallType
09-18-2012,08:41:28 : RawsDlgSequence::CheckInstalledProducts
09-18-2012,08:41:28 : BEOperations::BE_GetInstalledProdCodeVersion()
09-18-2012,08:41:28 : BEOperations::BE_GetInstalledProdCodeVersion()
09-18-2012,08:41:28 : AgentSeqDlgs::DlgChooseCustom
09-18-2012,08:41:28 : AgentSeqDlgs::ADlgPublishRemoteSrv
09-18-2012,08:41:29 : AgentSeqDlgs::AdlgInstallComplete
09-18-2012,08:41:29 : AgentSeqDlgs::Misc_BE_CommonOps
09-18-2012,08:41:29 : A previous installation of Symantec Backup Exec Remote Agent for Windows Systems version 13.0.4164 has been detected on the local computer. The Symantec Backup Exec Remote Agent for Windows Systems will be upgraded to the version 13.0.5204. After it is upgraded, the previous installation of Remote Agent will not be available. To continue, click Next.
09-18-2012,08:41:29 : Local Install Agent
09-18-2012,08:41:29 : AgentSeqDlgs::ReadAdvertiseListKey
09-18-2012,08:41:29 : AgentSeqDlgs::ReadAdvertiseListKey
09-18-2012,08:41:29 : ;
09-18-2012,08:41:29 : AgentSeqDlgs::AgentInstaller
09-18-2012,08:41:29 : Starting Install
09-18-2012,08:41:29 : In GetVMWareGuest().
09-18-2012,08:41:29 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=200 ADDLOCAL=ALL TRANSFORMS="C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\install\Media\1033.MST" RAWSADVRTISENAMELIST=; ENABLEADVRT=1 PATCH="C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RHF144101.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RHF147674.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RHF148347.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RHF155520.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RHF159293.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS324164RSP1.msp;C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\Updates\RAWS325204RHF158028.msp;" VMWAREGUEST = 0 INSTALLUIMODE=0 CERT_BLOB=BLOB
09-18-2012,08:41:29 : Running Upgrade Mode
09-18-2012,08:41:29 : AgentInstaller::Install_Product_Thread
09-18-2012,08:41:29 : BEOperations::BE_GetInstalledProdCodeVersion()
09-18-2012,08:41:29 : Found 13.0.4164 RAWS32 Product.
09-18-2012,08:41:29 : BEOps::BE_PrepareCachedRawsMSIForUpgrade
09-18-2012,08:41:29 : In silent mode so not starting Install Progress Thread.
09-18-2012,08:41:29 : Updated RAWS cache for PDVFS functionality
09-18-2012,08:41:30 : Updated malta RAWS cache MSI
09-18-2012,08:41:32 : Launching MSI: C:\BEW-c42439be6a6e4956ba9059b2681401fd\VxPushRA\RAWS32\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
09-18-2012,08:42:02 : Discovered Total Actions: 124
09-18-2012,08:42:32 : The return code from the MSI is: 1601
09-18-2012,08:42:32 : AgentSeqDlgs::PostInstallActions
09-18-2012,08:42:32 : The return value for Symantec Backup Exec Remote Agent for Windows Systems returned error code: 1601
09-18-2012,08:42:32 : Clean up Symantec installer keys.
09-18-2012,08:42:33 : AgentSeqDlgs::Misc_BE_CommonOps
09-18-2012,08:42:33 : Dialog Sequence Returning errorlevel 1601
09-18-2012,08:42:33 : The Installation Failed!
09-18-2012,08:42:33 : The return code is: 1601
09-18-2012,08:42:33 : ERROR: Installation failed with error 1601. GetLastError = :0

Can i also install that agent on the server ittself or would that make no difference ?

What should i do next ?

Thanks in advance,

Eddy

Comments 1 CommentJump to latest comment

CraigV's picture

Server 2000 is supported for a RAWS installation, so install that (you might need to buy a license if you don't have enough) manually via the TN below or via a push-install:

http://www.symantec.com/business/support/index?page=content&id=TECH23411

Thanks!

EDIT: Moved to its own post...