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Re-installing BE2010 R3

Created: 07 Nov 2012 | 20 comments

I'm installing BE2010 onto a new server (windows 2008 R2) and wanted to know if anyone has any pointers for me since I'm going to export the configuration from the existing Media Server to the new one using THIS process.

One question I have is whether the new Media Server install will automatically pickup the agents already installed on existing systems such as Exchange?

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CraigV's picture

Hi,

I've used the process as per the TN below very successfully in the past:

http://www.symantec.com/business/support/index?page=content&id=TECH67768

If you change the name of the server, then you might need to resetup the trust by clicking the servers in the selection list.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marcopolo's picture

Thanks Craig, we do meet this criteria,

The computer where Backup Exec is installed and the computer where it will be installed are running two different versions of the Windows Operating System

Current system is 2003, new is 2008 r2

 

Marcopolo's picture

Btw, this is just a test we are doing on another server using the existing equipment/same controller because we intend on wiping the current media server to build with 2008 r2 once we are happy.

Marcopolo's picture

On my current setup I have hotfixes 158028 and 16008 but I cannot seem to find a download link for 158028, could someone point me to this.

Marcopolo's picture

Getting this error for a single mailxox item restore E0000389

I've checked the SSL for Powershell and it is not ticked. Please advise

CraigV's picture

Mmm...try removing the server from your selection list and then reselecting it...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marcopolo's picture

What to you mean by remove, delete from favs selection list, or by simply unticking/ticking again?

CraigV's picture

Untick/re-tick...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marcopolo's picture

Ok, I skipped Solution A because I'm using an existing account that is working fine on our live system. I've checked the service accounts and they are the same as our live system

In relation to Solution B, I did not set the role to administrator, moreso the dedicated service account, would that make a difference?

Marcopolo's picture

Having ran the commands in solution C (based on what account I enetered for solution B), it suggests there might be a problem.

NB -  When I entered the credentials for the account I use for backup exe, I entered

backup.exe (first time)

domain\backup.exec (sencond time)

Both ended with the same results

RunspaceId                  : 5c227334-7f73-4083-8e3c-9ddf17fd0f28
LocalSite                   : Default-First-Site-Name
SecureAccess                : True
VirtualDirectoryName        :
Url                         :
UrlType                     : Unknown
Port                        : 0
ConnectionType              : Plaintext
ClientAccessServerShortName : server
LocalSiteShortName          : Default-First-Site-Name
ClientAccessServer          : server.domain.local
Scenario                    : GetFolder
ScenarioDescription         : Issue an Exchange Web Services GetFolder call to retrieve a folder.
PerformanceCounterName      : CreateItem Latency
Result                      : Failure
Error                       : [System.Web.Services.Protocols.SoapException]: An internal server error occurred. The operation failed.
UserName                    : backup.exec
StartTime                   : 07/11/2012 13:28:33
Latency                     : -00:00:01
EventType                   : Error
LatencyInMillisecondsString :
Identity                    :
IsValid                     : True

The backup.exec account still resides on on 2003ex server so before I attempt to migrate it over to 2010 I'd like to know if this will impact on anything when the 2003 server runs a BE job 

 

Marcopolo's picture

Another observation, our backup exec account login name is backup.exe, note the screen below refers to backup exec (space not .)

Name                           Role              RoleAssigneeName  RoleAssigneeType  AssignmentMethod  EffectiveUserNam
                                                                                                       e
----                           ----              ----------------  ----------------  ----------------  ----------------
SymantecEWSImpersonationRol... SymantecEWSImp... Backup Exec       User              Direct            Backup Exec

Is this relevant?

CraigV's picture

Hi,

 

Might be conflicting with someone so change the username and then use BEutility.exe to change the BESA to use this.. Then try again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marcopolo's picture

Thanks, going to update to SP2 first and then run hotfix as per here since it mentions the error we're receiving.

http://www.symantec.com/business/support/index?page=content&id=TECH180429

NB - Btw, running through Solution B on this http://www.symantec.com/business/support/index?page=content&id=TECH168297 I would expect to have seen a role and associated user added in Exchange 2010 which hasn't so I cannot see this working.

Marcopolo's picture

Ok, SP2 and Hotfix installed, still failed. I then restarted all the BE services on Media Server and Exchange 2010 Server and it worked.

Next thing to try is import of existing BE config

Marcopolo's picture

The Copy Config is so unreliable, I managed to eventually copy it, now today it will not. Reports it as completed sucessfully but no file created.

CraigV's picture

To be honest, I tried the Copy Config once and it never worked. I just used the TN supplied to move between servers and kept to that.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marcopolo's picture

I asked in another thread how to export a current media config so I could use it for a new setup and you pointed me towards this https://www-secure.symantec.com/connect/forums/exporting-backup-exec-configuration-and-jobs

It seems daft that you've never got it working yet recommend it. I have every right to question your advice when you're a trusted adviser if it doesn't work, as do the users I support every day. It's not an attack, it's valid questioning!

Since when it is good advice to recommend a procedure that you haven't got working yourself, I'm all for assistance but in these situations it hinders.

From my own investigation I understand it will only work if Media Servers are like for like versions, whether this is an issue comparing R3 and R3SP2 I'm not sure.

When you're under pressure to deliver you need advice you can rely on.

Marcopolo's picture

Ok, this option got me there in the end http://www.symantec.com/business/support/index?page=content&id=TECH129826

Couple of small things I've needed to amend such as staging/temp paths