Video Screencast Help

Re-send email if no response within n days

Created: 27 Mar 2013 | 3 comments

I am trying to find how I can re-send email in workflow if user does not access the weblink sent in the email - within one week after the email was first sent.

Any help will be appreciated.



Operating Systems:

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Chaitali's picture

Elaborating more on my question above: The weblink contains a form with components and the end user has the select atleast one component. (This is the expected response) The workflow ends after the user responds.

I need to be able to send a reminder email if no response received within n days.


africo's picture

so the email is sent in the "start process" model of the dialog component?  if so, just set your timeouts on the same tab.  if you want to have it ultimately time out at some point, then do some math on the "timed out" path of the dialog to keep track of how many times the process has timed out and end the workflow if that threshold is exceeded.

jbrown's picture

A dialog workflow component can also have Escalations setup on the Event configuration tab. The escalations can be set to fire on a schedule, on a specific date, or based on an amount of business times. Inside the escalation model is where you would send the notification emails. You would need to determine the escalation timers based on before the timeouts occur.