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Read receipts are sent to users after shortcut deletion runs and removes an item that has not been read (Again)

Created: 04 Apr 2014 | 7 comments
Tonaco.pt's picture

Hi 

In the pass I had this problem read receipts are sent to users after shortcut deletion runs and removes an item that has not been read, I solve with the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\  (Dword:ClearUnreadNotification=1). Then we upgrade Exchange to  2010, and then it start sending this read receipts again when but now was when the message was archive, we stop archive unread message. 

Yesterday people started reclaim again, I check, we are not archive unread message, and the read receipts refer to expiring shortcut, and I check the Registry Entry is set to 1.

Please help? I'm Lost

Operating Systems:

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Tonaco.pt's picture

I forgot the mention my environment:

Windows Failover cluster
Windows server 2008 R2
Enterprise Vault 9.0.3
Microsoft Sql 2008 R2
Exchange 2010 SP3 RU5
Rob.Wilcox's picture

Without reproducing it all, I don't know.

You could search though for the name of the key, or, 'unread', that sort of thing.

Tonaco.pt's picture

I cant recreate the issue, bur I'm almost certain that this occur because I have SingleItemRecoveryEnabled enable for all mailbox, and when dumpster expire this receipt are send.