Endpoint Protection

I have 2 machines with the reader_s.exe infected. Both machines received a face email from DHL with att. xls file.
Both machines are SEP clients.
The virus kill tcp ip services from windows (Windows XP). I try all the posible ways to clen but no luck.Any Help????

Map the drive to some other pc and try to scan it remotely.
 

Please check the following thread it should help.

http://www.symantec.com/connect/forums/readersexe-variant-here-what-i-did-resolve-it

Did you submit the infected file to symantec if not pls do that.

REF
https://submit.symantec.com/gold or /basic /essential depending on your support contract of no contract then /retail