Reading PGP emails after PC rebuild
Hi. I don't know if anyone can assist/ has seen this issue before?
Having an issue reading PGP emails after laptop rebuild (using PGP Desktop)
My colleagues laptop was rebuilt due to issues, he was asked create new PGP after rebuild.
Now he can read newly created PGP emails, but all the emails before the rebuld can not be read.
Apparently his old key was copied over by the IT department, so in theory, he should be able to read old emails with old imported key, and new emails with newly created key, but that is not happening.
Does anyone know any setting I can check, to see if the old key is imported correctly (I can see it, it has the older date, so thats how I know what is the old and the new one). Don't know if it confuses things but the new key was created with the same password as the old key, so I dont know if that causes a problem.
There are a lot of old emails we could do with being able to read, so any help would be gratefully received.
I am reasonably technical, but if you can help, would appreciate it explained as simply as possible.
Thankyou in advance