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Created: 03 Jan 2013 • Updated: 17 Feb 2013 | 6 comments
This issue has been solved. See solution.

Hello,

I have been searching these forums for a few hours and have seen this issue and put in place a few of them (shutdown the server and tape drive then power cycle server etc.). I have found this not to work. I did have the symantec drivers for the IBM Ultrium-HH5, but just to give it a go I tried out the IBM drivers. Though I am unsure this will actually work. Currently I am rebooting the server with the different drivers so a screenshot would yield no help here. I am just wondering if after this it still does not work and I reinstall the drivers and it still doesn't work. Could it be that it is because it is a VM? I'm really at a loss here because it can see all the tapes in the drive, but it cannot communicate to the robotics or something. Thanks for any help that I get. Have a great day!

Thanks

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Gurvinder Rait's picture

If TD is connected to the ESX and you have BE in a VM, that could be problematic. It is recommended to have BE on a physical server. If you have BE on a VM and you are backing up to Tape Drive you may see some Issues. Refer this and see if it is helpful http://www.symantec.com/docs/TECH70246

Colin Weaver's picture

Yep you are not supoported to use a tape device or library inside a VM and this sort of random problem is actually typical of those seen by customers that try and get tape devices working inside a VM.

Please confirm if you still have the problem when using a physical media server.

Kaxley0618's picture

Sorry your reply came up after I had submitted the other. Do you know of any configurations I would have to do to get this resolved?

Kaxley0618's picture

It seems my config is correct from the article you provided.

Gurvinder Rait's picture

better to open a case with tech support but this would fall under Alternate configuration as per the article I gave you.

Colin Weaver's picture

Sorry Gurvinder but in this instance if customer is using a virtual machine as a media server and expecting access to a physical tape drive or libary there is no point in logging a case unless a physcial setup has the same problem. This is why this type of setup is defined in the SCL as an Alternative Configuration.

SOLUTION