Ready, No media servers available

XxXxX's picture

getting this now so jobs aren't running. Have restarted services and disabled the RSM service. What else can I do to get this running again? BE 12.5

CraigV's picture

Run a rescan of your devices

Run a rescan of your devices in Device Manager, and then run the Device Wizard in Backup Exec.

If you find this is a solution, please mark it as such.

onax's picture

I have the same problem

it doesn't work after a rescan and device wizard

Ken Putnam's picture

RE: I have the same problem

From the Devices Tab, are all devices started and ready?

If this response answers your concern, please mark it as a "solution"

cains's picture

Same problem here after

Same problem here after upgrading our W2K8 x64 server to W2K8 x64 SP2. Running BE 12.5 SP2. All devices show up fine, I can run HP LT&T and see the MSL6030 tape library and both LTO drives. Even upgraded their firmware this morning using that tool. Devices also show up fine in Windows Device Manager. But BE inventory and all backup jobs have a job status of "Ready; No media servers are available" and they never run. Even the Exchange 2007 job that backs up to a B2D folder gets that error. I  have the latest BE drivers installed and also tried an installation repair. Yet I can view all the devices just fine in BE 12.5 and even enable and disable the 2 tape drives.

Ken Putnam's picture

RE: Same problem here after

Hmmm

Are all the BE Services running on the media server?  If both B21D and B2T jobs fail, it probably has nothing to do with tape devices as such

If this response answers your concern, please mark it as a "solution"

Abhijit Soman's picture

Follow the steps given

Follow the steps given below....

  1. Make sure that all BEWS services are running
  2. Are you able to see tape drive and medium changer in device manager? (medium changer is for library only)
  3. If it is visible install medium changer with Unknown Device
  4. Install latest device drivers available on Symantec website
  5. Once device drivers & other hotfixes are downloaded and installed, install tape drive drivers saperately using following method
  6. Open device manager, brows for tape drives properties, update drivers, update drivers from following path (Program Files\Symantec\BackupExec\IDR\disk4\i386\w2k)
  7. Select vrtstape.inf
  8. install drivers and reboot the backup server
  9. Trry to backup the data

Please check and confirm. If this remedy worked for you Kindly mark it as a SOLUTION

Regards,

Abhijit

Please check and confirm. If this remedy worked for you Kindly mark it as a SOLUTION

Regards,

Abhijit

cains's picture

1. All services are

1. All services are running.

2. Tape drivers and medium changer are visible in Device Manager.

3. Medium changer is visible as Unknown Medium Changer in Device Manager.

4. Installed latest device drivers from Symantec.

5 through 8. Installed tape drivers from that location and rebooted server. Drivers show as "Hewlett Packard LTO Ultrium-3 drive, Symantec  Corporation, 7/28/07, v5.1.34.0 for both tape drives in Device Manager.

9. Running a Changer inventory, a tape backup or a backup to disk job all state "Ready; No
media servers are available" in Job Monitor and nothing happens.

This server hosts all the BE 12.5 functions and the BE database resides on another W2K8 x86 SQL2005 server. BE database maintenance jobs are running fine nightly, I can access the database just fine using BEUtility. I know BE is seeing the tape drives just fine because it even sees the newer firmware I installed in them yesterday morning. There is some kind of disconnect going on internally within BE because the media server is definitely available and so is the backup hardware. So now what?

panyor's picture

Ready, No media servers available

I had this issue yesterday after installing SBE 12.5 and configure the Jobs.

a bit tricky as it detects all the devices on the Device manager. autoloader and MSA30
every job i run it says "Ready, No media servers available" WTF its already installed and configured..

Quick and easy solution:

Reboot your Server and check the first screen where it loads your adapter

if you see this message "ADAPTER MALFUNCTIONING"

time to change your card, or if your lucky change only the scsi cable see if it works.

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If you find this is the solution for your issue, you may mark it as a SOLUTION
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Server Specs:
SBE 12.5 sp2 64Bit
Win 2003 Server Ent Ed R2 Sp2 64 Bit
DL380 G4 intel Xeon 3.2 Ghz (4cpu)
5056mb Ram
2gb LAN and 2gb Backup LAN (4 Physical NIC) lan Team TLB
HP LTO3 1/8
Thecus NB5200 5TB NAS
MSA30 1.8TB SCSI