Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

real quick GUP and Client question

Updated: 04 Mar 2011 | 5 comments
Willie Buyoff's picture
Willie Buyoff
0 0 Votes
Login to vote
This issue has been solved. See solution.

How can I find out if our clients are receiving updates from the specified GUP or if the clients are still receiving updates from the SEPM?

Are there any logs or any configs I can go to and find this out?

 

Discussion Filed Under:
, ,

Comments

Vikram Kumar-SAV to SEP's picture
11
Nov
2010
2 Votes +2
Login to vote
Vikram Kumar-SAV to SEP
Symantec Employee
Accredited

  How to confirm if Clients

 

How to confirm if Clients are receiving LiveUpdate content from Group Update Providers (GUPs)

http://www.symantec.com/business/support/index?page=content&id=TECH97190

 

Also Check

 

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/docs/TECH104539

VMWARE-- SEP 12.1 vs McAfee vs Trend Micro

SOLUTION
Thomas K's picture
11
Nov
2010
1 Vote +1
Login to vote
Thomas K
Admin
Accredited

How do I know my workstations

How do I know my workstations are connected to the GUP?

A. You can determine if a SEP11 is retrieving updates from a GUP by completing the following instructions: 

    1. Open SEP11.
    2. Select view logs on the left.
    3. Select view logs under Client Management.
    4. Select system log.
    5. Look for an entry similar to “Start using Group Update Provider (proxy server) @ XXX.XXX.XXX:2967

 

https://www-secure.symantec.com/connect/articles/s...

John_Prince's picture
11
Nov
2010
2 Votes +2
Login to vote
John_Prince
Symantec Employee
Accredited

Info

I don't always see these entries for some reason. =/

 

Alternatively you can check the following key:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\LiveUpdate\UseMasterClient

This should be populated with "1" if it is using a GUP.

 

You will also see a few "MasterClient..." entries in there with the settings to use.

Remote Product Specialist, Business Critical Services, Symantec

Mithun Sanghavi's picture
11
Nov
2010
1 Vote +1
Login to vote
Mithun Sanghavi
Technical Support
Accredited

Simple Question and Simple Answer

Hello,

Check the Following Knowledgebase Article to get all the answers:

1) Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008040113243148

 

2) How to confirm if Clients are receiving LiveUpdate content from Group Update Providers (GUPs)

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009110311145748

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

zer0's picture
11
Nov
2010
0 Votes 0
Login to vote
zer0

GUP content distribution monitor

Try out the GUP monitor, which will give you visibility of all GUP's, their content revisions and any SEP clients that are out of date.

 

https://www-secure.symantec.com/connect/downloads/...

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
270,009