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  • 1.  Reassign Incident

    Posted Feb 19, 2013 12:34 PM
      |   view attached

    Hi everybody

    Anybody knows where's this form in the Workflow? I need to translate this window:

     

     

     

    Regards,

    Bruno Bacelar



  • 2.  RE: Reassign Incident
    Best Answer

    Broadcom Employee
    Posted Feb 19, 2013 02:10 PM

    You can find that form inside the SD.IncidentManagement project.

    Once inside the project you will need to edit the Initial Diagnosis dialog component in the Initial Diagnosis model. Then click on the Interaction Setup tab, select Reassign Incident and click Edit. From here you can edit the Dialog model that is used for this process and see all the forms associated with it.



  • 3.  RE: Reassign Incident

    Posted Feb 19, 2013 02:19 PM

    I found the window

    Thanks



  • 4.  RE: Reassign Incident

    Posted Feb 19, 2013 02:58 PM

    Thank you so much TGiles

    It's everything OK