Reassign - Link to process manager
Hi, when a call is reassigned to a person, an email is sent to the perrson saying the call has been reassigned to them and then provides a response link which opens the default SD.IncidentManagment response, which is the resolve incident task. However I would prefer if the link were to the actual service desk and open up the task/process in process manager and then the user can resolve the process or perform other tasks from the process manager.
So the question is, does anyone know how, or rather what link, is used to open up a process in the process manager?
This is what i DONT want to happen:
This is what I DO want to happen: