Reassigning and Taking Ownership in SD 7.5
I have two small questions/requests in Servicedesk 7.5.
On Reassign Incident, we'd like to have "Clear existing assignments" always checked (or just hide it).
On Set Ownership, we'd like to remove/hide the "Remove from Queue" option. I asked his in another thread, but received no answer (https://www-secure.symantec.com/connect/forums/alw...).
We do everything by queues, so both of these options either cause tickets to appear in multiple queues, or leave tickets in the middle of nowhere assigned to one technician. Is this possible? I don't see any workflows to change these, but maybe I'm just missing it somewhere.