Receiving blank emails when trying to encrypt emails
Hello everyone,
We are facing the following scenario:
We have a Universal server setup with 3 clients running PGP Desktop.
When encrypted emails are sent from Win7 machines, Win XP machines receive the email with the encrypted content as attachments.The only way to read it is to open it in PGP Viewer.
However, other Win7 machines can easily decrypt the message transparently and read it.
If the WinXP machine sends an encrypted email to Win7, the email is not encrypted and is received in plain text. If the Win7 user replies to that same email, the WinXP machine receives the email completely blank.
Apparently all Windows 7 machines running Office 2007/2010 do not face this issue.
Could there be a third party software or plugin in the outlook 2003 machine that could be causing such problems ?
Best regards,
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What happens when a Win XP machine encrypts to a Win XP machine? Is it sent encrypted? Is it decrypted on receipt?
What PGP versions are being used?
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Hi Tom,
Unfortunately, I don't have another Win XP machine to test it on. However, I managed to replicate the same scenario in my lab and everything worked nicely. I am starting to hypothesize that there is some application on that WinXP machine which is causing a conflict of some sort.
The pgp desktop version being used is 10.2.0 MP3.
Best regards,
Please read, if you haven't already, the PGP Release Notes to make sure you don't have a known conflict in that system. You might have some other software using the email proxy, such as AV or anti-spam. This goes back years now, but there was one time when my problem was resolved by disabling some McAfee service, I think it may have been named something like McAfee Proxy - just disabling the email scanning in their software was not sufficient.
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Thank you Tom,
I'll surely check the release notes and see what I can come up with.
Best regards
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