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Recent Issues with Deployment Solution and Imaging

Created: 17 Aug 2012 • Updated: 17 Aug 2012 | 4 comments

I have recently began having issues with Deploying Images with DS 6.9 SP4.

Every Image i have captured since the 7th of August fails when i attempt to re-deploy it, but all images prior to that are functioning correctly. However occasionaly one images correctly with the newer images. There have been no software updates or security patches applied to the server since 21 July, I have removed all domain group policy (though to my knowledge there was no change to them), I am seeing no network drops, the sql express instance is showing no errors, and there are no other entries in an of the Altiris logs.

The strange thing is all images regardless of size fail at between 72% and 74%, and it appears the error is dealing with an access denied issue.

To test and verify this i have taken a known good image that is currently working and re-uploaded it to use for imaging and it still fails. Below is the error message that im receiving. Any help would be greatly appreciated as this is killing my ability to use new hardware that we have received.

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Error description:
     The operating system reported a fatal exception.
     (Note: ExceptionCode: c0000005  ExceptionAddress: 004abb88  Current volume is NTFS from source slot 1.)

Possible causes:
     There was an internal program error.

Possible resolutions:
     Try the operation again.  If you are unable to resolve this problem, please report it to Altiris, Inc.

==================== Technical details ====================

Logfile = created Thu Aug 16 15:07:52 2012
  Build = rdeploy.exe 6.9 (9269)
Cmdline = F:\RDeploy\windows\rdeploy.exe

Status = 6 (0x6)
Source file = imglib\common\acrash.cpp
Line number = 271 (0x10f)
Stack trace = 0x4d4623 0x530b77 0x535ac3 0x535a8f 0x5358e8 0x530a6e 0x77389b99 0x77389b6b 0x773899f7 0x4ac736 0x4a5580 0x42ab59 0x42083f 0x420c71 0x421625 0x421eaf 0x40364a 0x41ec03 0x50cae7 0x41ddde 0x401db0 0x40e97a &Known=0x515190
Note = ExceptionCode: c0000005  ExceptionAddress: 004abb88  Current volume is NTFS from source slot 1.
Imaging library revision = 9269 (win32-x86-release build, Wed Mar 10 18:44:26 2010)

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Comments 4 CommentsJump to latest comment

CB_24's picture

Have a look at upgrading to SP5, a lot of fixes around imaging in there.

Indrek_K's picture

Try capturing and deploying with Ghost tool

ianatkin's picture

Hi Christopher, I'm not sure at all what's going on here but I can say that we've got a couple of server's on DS6.9SP4 and we haven't experienced this.

Is this hardware specific? You mention it's killing your new hardware deployments, but it's unclear as to whether old hardware is affected to. It would be interesting to know where the rdeploy failure is across multiple hardware platforms and multiple instances of that platform.

Is it preboot OS specific? Have you tried deploying the image with a different preboot OS? You can deploy the image in x86 and x64 environments. Also, you don't have to limit yourself to a Windows pre-boot OS -firing up a Linux automation environment is pretty quick.

Is it network related? If you've got a large enough USB stick around you can chuck the preboot OS and image onto that. Take a clone of your image job and make it grab the image from the USB device. This will tell you if you've got a network layer issue (might need for example the NIC drivers upgrading in pre-boot??).

Hope these questions help focus the mind... ;-)

Kind Regards
Ian./

Ian Atkin, IT Services, Oxford University, UK

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ianatkin's picture

Any luck resolving this one Christopher?

Ian Atkin, IT Services, Oxford University, UK

Connect Etiquette: "Mark as Solution" those posts which assist you most in resolving your problem, and give a thumbs up to useful articles and downloads