Video Screencast Help

Recipient Key not found in PGP Desktop

Created: 31 Mar 2011 | 31 comments

I was wondering if someone might be able to help with probably a stupid question.  I have PGP Desktop 9.6.3 installed on Windows XP and I am trying to send an encrypted e-mail using Outlook 2007.  My default keyring has about a dozen keys, some of which are verified and some that aren't. It only seems to be able to find keys that are verified.  I have my policy set to manditory encryption for confidential e-mails.  Any thoughts?

 

11:30:08 Error << sGetEncryptionKey: server search failed (-11285)

11:30:08 Error << PGPOvidClientGetEncryptionKeyByEmail: server search failed (-11285)

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Tom Mc's picture

By default, PGP will encrypt only to keys that are Verified.  When you know that a key really belongs to who it is suppose to belong to, you can sign the key to indicate this, which results in the key being Verified.  This is to avert Man In The Middle attacks, which can lead you to mistakenly be encrypting to someone else's key (which means that the imposter can then read email that you believe is securely transmitted). 

However, if you want to encrypt to keys whether or not they are verified, you can go to the messaging service in PGP Desktop, and change the default Opportunistic Policy's Encrypt To setting from Recipient's Verified Key to Recipient's Unverified Key.

If I am understanding your particular use, you will need to set this in the Require Encryption - Confidential policy in addition, or instead of, the above policy.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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yawning_dog's picture

Tom, thanks.  That was my problem.  I had recently reinstalled this and I forgot about the policy setting that encrypts to verified or unverified keys.  I appreciate your quick response!

Tom Mc's picture

You are very welcome, and I'm glad you appear to have this resolved.  Please use the Mark As Solution option if you do consider it resolved.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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clone4501's picture

I am having a similar problem with Desktop 10.1.2 and 10.2.0 running in Window 7 PE with Outlook 2007.  When sending an email to a verified key on my local keyring, I receive the following message from Desktop Notifier: "key not found; sent unencrypted." 

I did the following to no avail: 1) change opportunistic encryption policy to encrypt to unverified keys, 2) tried to force encryption by placing [PGP] in the subject heading, and 3) manipulated the opportunistic encryption policy to force encryption to that specific key. 

The key is also registered and verified on the Global Directory. 

Any ideas?

Richard

Tom Mc's picture

If this is only happening to this one key, it sounds like there is something wrong with it.  It might be that it does not have the necessary email address, it might not be self signed, the encryption subkey may be missing, revoked, expired, or a size not suported by PGP.  If you want to post the public key here, or send it to me, I'd be glad to take a look at it for you.

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clone4501's picture

Tom,

I have tried various other keys including my own.  If you want to send me your key or if it is on the Global Directory, I will download it try to send you an encrypted test email.

Tom Mc's picture

Is the problem existing with all the other keys you have tried as well?  If so, this particular key is not the problem.  You can click on my user name for this post, and send it thru the forum email or as a forum message.

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clone4501's picture

Tom,

I was able to send an encrypted email to your email address (Tom@McCune.cc).  Hope you recevied it and were able to decrypt.

I am still not able to encrypt to the original key I was trying to send an email to.  Here is a copy of the public key I was trying to encrypt to (it is also on the Global Directory): Patty G. Private

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: PGP Desktop 10.2.0 (Build 1672)

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aXzCG9bCLNeBjJs=
=gy5B
-----END PGP PUBLIC KEY BLOCK-----

I can send you the complete key pair with passphrase if you wish since this a dummy key I am using to test PGP messaging capabilities for my organization.  Thanks for your help.

P.S. That is my picture you see under Patty G.

P.P.S. I have also attached my public key which is also on the Global Directory

AttachmentSize
Richard R. Weston Public Key.txt 11.17 KB
Tom Mc's picture

I received your message signed and encrypted. 

The problem with this key: If you look at the encryption subkey properties, you will see that it is not set as being allowed to be used for PGP Messaging.    The owner of the key needs to provide either a new key, or add a new subkey that allows PGP Messaging encryption.

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Tom Mc's picture

Another option is for the owner of the key, to just change the subkey's options to include it being available for PGP Messaging, and then redistributing the updated key.

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clone4501's picture

Tom,

I checked the subkeys and the encryption key was not set for PGP Messaging.  Once I made that change, the encryption, decryption, and signing worked as expected.  Thanks again.

Where do I find the "Mark as Solution" on the post?  I do not see it anywhere and want to make sure you get full credit.

Tom Mc's picture

Glad to hear you have this resolved!

There should be MARK AS SOLUTION in blue right below the post.  You have to be logged in to see it.  If you can't find it, I can mark it for you.

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Tom Mc's picture

I went back and looked at the thread.  Since you weren't the original poster, you don't have the option of marking the thread resolved.  Thanks for wanting to do so!

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clone4501's picture

Tom,

 I will examine the subkeys later this evening and let you know what happens.

Thanks for your help.

Richard

mike.gorecki's picture

hello, I have a slightly different problem:

 

Hello

I have this issue with PGP Desktop 10.2.0

I have recieved a public key from a user, then have imported it to PGP.

Following user's key is on my All Keys key list ("Monika Plichta") [image 1]

 

The problem is:

I can import a public key ("Monika Plichta") and see it in the the "all Keys" panel of PGP Desktop 10.2.0 [image 1] along with my other keys but when I try to encrypt a txt file using the "Secure with Key" option the key does not appear in the selection "enter the username or email address of a key" selection box on the "Add User Keys" panel.  The other keys are selectable but not the last one I imported. [image 2]

Ive tried to sign her key, to export/import it again. Why do the rest of keys figure in the list of recipents below and her not? 

(I hid the rest of key names with a paint tool )

I would be very grateful for any help regarding this problem.

 

Mike.

Tom Mc's picture

There are numerous possible reasons - if you can post the key here, or send it to me, I could probably easily find it.

The key needs to have a self signature.  It needs to have a creation date before your computer's set date and time.  It must have an encryption subkey, unless it is a legacy RSA key.  It must not be revoked or expired.  It needs to be a key size that PGP supports.  It may have been created by other software with some aspect that PGP does not support.  It might be corrupt.

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mike.gorecki's picture

Ok here it is:

 

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.4.7 (MingW32) - GPGshell v3.63
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PErLzQ0TGQIA0LWO597O+ofkAEsQkUpQZDoNQWvPbzx7A87eeqW7vZCj1sZECA/x
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HYQhlY6Uz3cVPsTnBZDafwbGoMEf/t734ruNAioKeB/0qCYZmdxNI0T0fWv4wI5U
gOB5
=Z36e
-----END PGP PUBLIC KEY BLOCK-----

Tom Mc's picture

PGP Desktop is seeing this key as an RSA key without an encryption subkey, so will treat this as a Sign Only key.  You will not be able to encrypt to it, but will be able to verify signatures made by the matching private key.

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mike.gorecki's picture

Ok so what exactly should be done I if I want her key to appear in the selection "enter the username or email address of a key" along with others keys ? User wants to have her in this section.

Tom Mc's picture

The only thing you can do is let her know that you need her key to have an encryption subkey.  She can generate a new key for this, or she can add an encryption subkey to her existing key.

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mike.gorecki's picture

Tom, can You tell me one more thing, please - I have imported another user's public key to PGP and now when I try to decrypt a file which this user have encrypted and sent to me I keep recieving this error:

or another's user file / key:

 

I dont clearly understand the message within this box, what should I do to avoid this error?
What could be the cause ?

Tom Mc's picture

The display is showing who the file was encrypted to.  Since the encryption was not to your public key, you don't have the necessary private key for the decryption.  They need to encrypt to your public key for you to be able to decrypt.

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Northern_Gary's picture

On a related note one of my colleagues had a hard drive crash recently and re-installed PGP 10.0.1. He can send PGP encrypted emails to me without problem but attempts to send emails to addresses outside our company are failing.

From Outlook he gets back:

_____________________________________________
From: System Administrator
Sent: Monday, October 31, 2011 4:25 PM
Subject: PGP blocked: [PGP] Test mail

Your message did not reach some or all of the intended recipients.

 Subject:        [PGP] Test mail
 Sent:           10/31/2011 xx:xx:xx xx

PGP: Message is blocked by policy - recipient key not found. Error code: [0xa101000c].

The original message is embedded in this non-delivery report. Click Send Again to see the original text and have the opportunity to re-send the message. If the problem persists and you still receive another non-delivery report, please contact your administrator for details.

Looking more closely at his PGP log I'm seeing the following:

16:37:27 Email      Info       Processing outgoing message from xxxx with subject: [PGP] Test mail
16:37:27 Email      Error      MAPI Proxy: .\MAPIaddress.cpp : Line 277 : Echo::oc::mapi::MAPIaddress::setSMTPAddrFromEntryID
16:37:27 Email      Error              IAddrBook::OpenEntry Failed
16:37:27 Email      Error              IAddrBook::OpenEntry Failed
16:37:27 Email      Error              Received MAPI Specific error code 80040201

Any thoughts on what's wrong and how to fix this?

The PGP key of the intended recipient is listed in PGP Keys, is verified, and the subkey allows for its use for mail/messaging.

Tom Mc's picture

What operating system is this?

Please make sure the email is addressed to the same address  as on the recipient's key's User ID.

Please also check that there are no key servers configured in PGP Options that PGP is not able to access for a key search. 

Please also make sure that the keys are showing in All Keys as Enabled.

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Northern_Gary's picture

Hi Tom,

Please see my answers and comments below:

>> What operating system is this?

Win XP

>> Please make sure the email is addressed to the same address  as on the recipient's key's User ID.

Yes. The address in the recipient key's User ID is the same address the email is being addressed to.

>> Please also check that there are no key servers configured in PGP Options that PGP is not able to access for a key search. 

The only key server configured is the default keyserver.pgp.com one and it seems to be accessible.

>> Please also make sure that the keys are showing in All Keys as Enabled.

Yes - the key in All Keys is enabled and verified.

Usually if we're unable to find the key in the local key ring (eg. if we specify a wrong email address) the messages we see in the log are more like this:

16:24:34 Email      Info       Processing outgoing message from xxxx with subject: [PGP] Test mail
16:24:34 Email      Verbose    Looking for encryption keys for email address xxxxx
16:24:34 Email      Verbose    No usable encryption key found locally; will ask keyserver
16:24:34 Email      Verbose    No usable encryption key found on keyserver(s); message cannot be encrypted
 

As opposed to the ones my collegue is getting now:

16:37:27 Email      Info       Processing outgoing message from xxxx with subject: [PGP] Test mail
16:37:27 Email      Error      MAPI Proxy: .\MAPIaddress.cpp : Line 277 : Echo::oc::mapi::MAPIaddress::setSMTPAddrFromEntryID
16:37:27 Email      Error              IAddrBook::OpenEntry Failed
16:37:27 Email      Error              IAddrBook::OpenEntry Failed
16:37:27 Email      Error              Received MAPI Specific error code 80040201
 

Tom Mc's picture

I'm not finding anything specific on this error to what you are seeing,  However, it appears to be Exchange related.  What email software are version are you using - wondering if it is supported by PGP 10.0.1.

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Northern_Gary's picture

We're using Microsoft Outlook - I'm not sure the exact version my colleague is using but PGP mails to outside addresses had been working fine for him prior to his hard drive crash. I'll check the versions of software he's running to make sure everything is compatible.

Northern_Gary's picture

Hi Tom,

The versions of Outlook we're using look to be compatible with PGP 10.0.1.

But I've got a new question about this - when PGP is searching the key list for a matching email address, is the search for the email address case sensitive?

My colleague sent his email to 'Firstname.Lastname@company.com' but in the key list the address appears as 'firstname.lastname@company.com'. This failed but when he sent the email as 'firstname.lastname@company.com' the email got encrypted and went out. It's as if the case needed to match.

In my case I don't seem to have any issues using email addresses with uppercase or lowercase.

Is matching the case of the email address a requirement? Or is there some setting in PGP to control whether the case of the email address matches?

Tom Mc's picture

This is a very interesting finding - I am not aware of the case of the email address making any difference.

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Abhishek kumar's picture

this solution work on office 2010 64 bit?.

Tom Mc's picture

Please quote which "solution" you are referring to.

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