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The recipient server did not accept our requests to connect

  • 1.  The recipient server did not accept our requests to connect

    Posted Feb 19, 2016 02:41 AM

    I am having problem with some gmail users. Getting these errors:

    Technical details of permanent failure:
    The recipient server did not accept our requests to connect. Learn more at     https://support.google.com/mail/answer/7720
    [xxx.xxx.com. xxx.xx.xx.x: socket error]

    Any mail that comes in, arrive on the symantec messaging gateway. I would like to know whether there is a way to troubleshoot the problem. For example log files having the details.

    Strange thing though is that I just tested with my gmail account and mail delivered immediately. We are having problem only with a few users.

    Thanks to help.