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Recommended Procedure for SEPM Manager IP Address Change

Created: 21 Jul 2008 • Updated: 22 May 2010 | 2 comments
This issue has been solved. See solution.

Hello,

 

I would like to know what Symantec's recommended procedure is for changing the server's IP Address?  Note that this is a simple installation where everything (i.e. manager, database, etc.) *all* reside on the same physical box with the same static IP Address. 

 

Due to network changes, we must change the address to another static IP Address. What's the best-practices way to make this change to ensure continued client connectivity (for current *and* future client installs)? 

 

Will we have to recreate all of our installation packages (or perhaps just change the IP in each package's Sylink.xml file)?

 

Thanks for any and all tips!

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lawman 2's picture

You’ll be happy to know this is fairly easy to accomplish. 

 

The SEP clients find the management server by looking in management server list they are configured to use.  By default when you install the SEP Manager it creates a default management server list that contains the IP address of the manager and it's name.  If you just change the address of the server SEPM will update this list but don’t just run and change it. 

 

 

You can create your own management server list and have the clients use it instead.  If you were to create a new Management server list with only the name of the management server it would force the clients to resolve the IP address of the management server from dns or NetBIOS and all should be well as long as you change DNS when you change the IP on the server. 

 

 

Another idea would be to create a new Management Server List with the IP address and name just like the default list but then add the new IP address that you will be changing the server to.  This way the clients will first try the old address, the new address, and then the name.

 

After you create the management server list under policies -> Policy Components you need to tell the clients to use the new list.  For this under the clients section select the group containing the clients and select communication settings under the policy tab at the top.  Select your management server list from the drop down.   It’s much easier then it sounds. 

Let me know if you need any other info. 

SOLUTION
mjukr's picture

This is great! I really appreciate your fast and thorough response. I'll start testing this method.

 

Thanks again!