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Recovery Decrypting .. after a time at around 50% it shutdowns be itself

  • 1.  Recovery Decrypting .. after a time at around 50% it shutdowns be itself

    Posted Nov 17, 2014 11:32 AM

    My adventure starts like this :  

    Both drives C and D are encrypted with PGP v10.0.0.0 , formatted drive C where operating system was installed . Now i install back windows and can't recognize partition D ( thats normally cause its uncrypted ) , tryied everything pgwpde --enum , no show of partition.

    Finnaly i make a Recovery Disk , boot it .. PGP bootloader password prompts .. succesfully password entered .. now D to decrypt or Continue .. If i continue nothing happens .. then i Decrypt .. 

    Now its "Decrypting boot disk.. 59% remains encrypted; please wait for completion" .. problem is it power offs by itself .. i have an extra cooler also .. dont know exactly what its the problem .. anyway my concern is to save sensitive data from partition D: ,i m thinking if i enter my PGP password and all is ok .. it means i have access to my data right ? can i save it somehow ? without decrypting it because it gets stucked and shutdown ..

    Sorry for bad explication .. i searched all over the forum .. and it gets frustating .. maybe i have bads on hdd ? I just want to save my pictures with my parents its very big drama .. If you can  help me with any advice i would be greatful , Thank you guys.



  • 2.  RE: Recovery Decrypting .. after a time at around 50% it shutdowns be itself

    Broadcom Employee
    Posted Nov 18, 2014 04:16 AM

    Dear DrJamie,

    Looks like it might be the problem with the HDD itself and most probably "bad blocks" on the disks (partition D).

    I would strongly advice you to SLAVE the drive to another machine with PGP Desktop installed and trying to get access to the disk.

    Check if after connecting the drive you will see PGP pop up window to unlocking device and get access to it.
     

    If not try to use pgpwde command line to unlock the disk manualy so:

    Start > run > cmd
     

    for x64 bits:
    C:\Program Files (x86)\PGP Corporation\PGP Desktop>

    for x32 bits:
    C:\Program Files\PGP Corporation\PGP Desktop>

    pgpwde --auth --disk 1 -p "passphrase"
    or
    pgpwde --auth --disk 1 --ap "passphrse"
    or
    pgpwde --auth --disk 1 --wdrt "whole disk recovery taken from the SEMS server"

    (provide the password which you tried before with Recovery disk to see if you can successfully authenticate to any of the above commands. Dik 1 is the connected disk presuming disk 0 is your first disk. WDRT can be used only if you had a PGP with server installed not Standalone ).

    Try to verify if there are any other users  which you can use to get access to the disk so:

    pgpwde --list-users

    If you don't have another machine with PGP Desktop you should try to get access to the disk with the WinPE disk: (this is more time consuming process as requires to prepare a WinPE disk but as you stated that you had a PGP v10.0.0 you can downlad winpe and burn on CD from below link)

     

    Windows PE & BartPE Tools for PGP Desktop 10.0.x and 10.1.x 
    http://www.symantec.com/docs/TECH149634

    Create a Windows PE Disk for Drive Encryption Recovery
    http://www.symantec.com/docs/TECH149477

     

    Once you have got a WinPE CD boot it up and follow below KB  (or the commands mentioned before) to authenticate to the disk and copy over the data to another machine). You will have to with WinPE connect another non encrypted dirve to be able to copy data accross.

     

    PGP WDE Recovery using a Windows PE Disk
    http://www.symantec.com/docs/TECH149478

     HTH