Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Recovery of encripted disk

Created: 05 Mar 2013 | 7 comments

Recently i must reinstall my PGP Desktop.

At the end of installation i have recoverd my encripted disk but this result as "Unkown user" property.

Entering the passphrase an error appears  with the indication that the key is not on the default keyring

Please help me

Thanks

Marco

Operating Systems:

Comments 7 CommentsJump to latest comment

Tom Mc's picture

It sounds like you encrypted the disk to your public key.  If this is correct, you have to have the paired private key to access its data.  If all you did was to re-install PGP, it should still be in the private key ring that you were using. 

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Marco Mazzeri's picture

I was obliged to reinstal PGP because previously i have reinsatlled windows 7

Now rhe program is not able to find any previou existin key iven if the old PGP file are still in my PC

How can i force the searching in the proper directory ?

Tom Mc's picture

If you do not have a copy of your keypair that you backed up somewhere else other than your disk, and you did a new fresh install of Windows on that drive, you will not be able to now recover your private key or any other data.  The possible exception to this is use of a data recovery service, but I don't know the odds of success, and would expect it to be expensive.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Marco Mazzeri's picture

As explained I have all the old data stored in a folder named windows old.

My problem is thta i do not know what is the file to be recovered.

Recovering the complete PGP corporation dir does not work. When i launch the PGP program an error occurs

Tom Mc's picture

The default location for the private keyring is

C:\Users\USER\Documents\PGP\secring.skr

This could be used to replace your current private keyring, or you can import your private key from it to your current private keyring.  If you import the private key, you will then need to right click on it, select Key Properties, and set Trust to Implicit.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Marco Mazzeri's picture

Perfect, problem solved.

I am able to mount my encripted disk

Tanks so much !

Marco

Tom Mc's picture

You are welcome - glad to hear it!  Please use the Mark As Solution on the most helpful response.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &