We are experiencing some problems with the Backup Exec 9 when starting a recovery process from the tape.
Actually, we are running the software on a Dell PowerEdge PE2900 and a Certance Powervault 110T LTO2 device.
The problem which we have now, occurred after we have changed the TBU because of malfunctioning of the old TBU unit.
Once we start the recovery, the job is being paused. At this point we need to right click the TBU unit in the software, click "Inventory" and then restart the job again.
This way we can do the recovery but the customer is afraid that this is just the beginning of an additional problem and want the problem to be solved.
Any advice please?
Thanks and kind regards,