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Recovery Solution SATA Support

Updated: 21 Feb 2011 | 10 comments
ronoprpa's picture
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This issue has been solved. See solution.

We are running Altiris Revocery Agent 6.2 sith SP2. In looking at the Knowledge Base, Sata drives are not supported nor are they supported in SP3. Is there a hotfix that I am missing? Thanks.

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KSchroeder's picture
21
Oct
2009
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CD/DVD Drive?

ronoprpa,
Are you referring to SATA CD/DVD-ROM drives or hard disk?  I'm not aware of any issues with performing FSR against SATA hard disks.  In some cases you may need to set the BIOS options concerning drive emulation to ATA vs AHCI (this is an option on many Dell models).  SATA CD-ROM drives are another story...

We don't use FSR much here anymore; typically what we do is lay a new build on the machine using our standard process, reinstall RS and "reconnect" to the previous account, then do a Rollback.  This seems to run much faster than a traditional FSR as well.

If this isn't what you're looking for, or you need more information, please post back.

Thanks,
Kyle
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ronoprpa's picture
23
Oct
2009
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Hey Kyle, No that is not what

Hey Kyle, No that is not what I am looking for. We have some of the new Dell E6500's that contain SATA Cd drives and no BOIS option to emulate a legacy drive. In essance, an FSR is useless. A workaround that I have found it to install a base Windows and the Recovery Client and do a rollback. It's a time consuming and cumbersome task.

yabru's picture
20
May
2010
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Dell E6500

Hi,

We seem to have the same issue even with Altiris Recovery Solution 7.1...We've tried setting the bios to be IDE rather than SATA but this hasnt helped.

Anyone else had this issue? Or maybe has anyone else been able to recover from CD on any failry new model laptops successfully?

ronoprpa's picture
20
May
2010
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We have found a work around

We have found a work around for this. What we have had to do is install a new copy of Windows and the Altiris agents. We are then able to do a rollback via the Altiris snapshots. Crude but effective.

yabru's picture
20
May
2010
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THis simply doesnt work for us,

If our Director is out of the country and lets say his laptop HD dies, he will have the necessary discs with him to Recovery once he get the HD replaced. So that part needs to work.
He will not be in a position to re-install windows first.
Secondly, we only have Recovery Solution, and not Deployment Solution, so we need to be able to recover from CD :-(

KSchroeder's picture
28
May
2010
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Sorry to say it guys, but I

Sorry to say it guys, but I don't expect this will be fixed.  As you know RS is EOL, and I suspect the engineering effort required to build native SATA support would be fairly substantial (though, we still  have some time left of Engineering support!  Does FSR in RS 7 still use DOS?  Haven't jumped into SMP7 much at all yet, much less RS.   You can always post an Idea here on Connect requesting this enhancement. 

We gave up on using FSR a while ago except in the most urgent cases, and use the Rollback method Ron refers to.   In the end it is faster (since you don't have the long process of building the FSR image) and you come closer to a "clean" Windows install.

Thanks,
Kyle
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schnyders's picture
16
Sep
2010
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You can use a USB stick as

You can use a USB stick as FSR media, that should work without a problem.

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KSchroeder's picture
16
Sep
2010
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Instructions?

schnyders,

I did a bit of searching around and found this page which has some info on making bootable USB sticks; do you have a specific process and/or tool you use to "burn" ISOs to a USB stick?

Thanks,
Kyle
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schnyders's picture
28
Sep
2010
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Everything is written down in

Everything is written down in the reference guide (http://www.altiris.com/upload/rs09-refguide_62sp3.pdf) starting at page 139

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KSchroeder's picture
28
Sep
2010
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Doh!

Guess I should go back and look at the Ref guides; they do actually update them sometimes!  Thanks for the link/reminder.

Thanks,
Kyle
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