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Recreate admin account in SEPM

Created: 12 May 2013 | 7 comments

For whatever reason the admin account on one of our SEPM servers has been deleted. How can it be recreated?

Operating Systems:

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W007's picture

 

Are you able login in sepm console ?

Do you have any other admin account ?

About administrators

http://www.symantec.com/docs/HOWTO55478

About administrator account roles and access rights

 

Article:HOWTO81498  |  Created: 2012-10-25  |  Updated: 2012-10-27  |  Article URL http://www.symantec.com/docs/HOWTO81498

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Prachi's picture

Hi John,

 

You can refer to following article to locate the Admin account.

- Unable to locate who is System Administrator for SEPM

http://www.symantec.com/business/support/index?pag...

 

To create Administrator in SEPM. Refer to:

- Adding an administrator account

http://www.symantec.com/business/support/index?pag...

 

Best Regards, 

 Prachi Tatkare.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

 

honey_jack's picture

Have you check thta admin account has been deleted?

May be the password is wrong.

Try to reset it

Resetting the administrator user name and password to admin

 

Article:HOWTO54992  |  Created: 2011-06-29  |  Updated: 2012-12-20  |  Article URL http://www.symantec.com/docs/HOWTO54992

If you are using 12.x version then call to technical support and get the tool

You need to create support ticket

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.

technical_specialist's picture

Hello

which of the admin account has been deleted?

If account has been deleted, you can recreate the account with the same name.

Q - whatever reason the admin account on one of our SEPM servers has been deleted?

Ans - If any one has been delete the account that id will reflect in log.

    Go to SEPM -> Monitor -> Logs -> Systems -> Administrative log.

This option will reflect the log, sort with event type

Event Type - Administrator deleted.

Administrator - In this tab you will get the id of that admin which has remove your other id.

 

About administrator account roles and access rights

 

Article:HOWTO81498  |  Created: 2012-10-25  |  Updated: 2012-10-27  |  Article URL http://www.symantec.com/docs/HOWTO81498

 

 

Unlocking an administrator's account after too many logon attempts

Article:HOWTO80757  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO80757

 

 

How to setup a Symantec Endpoint Protection Manager administrator account to use Active Directory authentication

Article:TECH104726  |  Created: 2008-01-15  |  Updated: 2012-03-03  |  Article URL http://www.symantec.com/docs/TECH104726

 

pete_4u2002's picture

you cannot delete the in built admin account. click on forgot password to have the password/

AjinBabu's picture

HI, 

Admin account is hard coded with SEPM so you will not get an option to delete the account.

Regards

Ajin