Video Screencast Help

Refresh VM server list view.

Created: 29 May 2013 • Updated: 29 May 2013 | 7 comments

First off, any ETA on the new SP for backup Exec? It's nearly the end of the month.

Secondly, we've had to restore a few vm's at the VMDK level and now our list of servers is out of date. Specifically if I go to Backup and Restore > Double click on my vSphere server name > Credentials.

I ran a Test/Edit Credentials and a number of the tests came back as failed, unsurprisingly, as they don't exist any more.

Is there something I can run in BUE which will refresh the list of available virtual machines for backup and remove any redundant virtual machines?

Thanks,

Operating Systems:

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CraigV's picture

...the links below will give you more information on when the Beta starts and when the patches will be released officially.

https://www-secure.symantec.com/connect/forums/ann...

https://www-secure.symantec.com/connect/forums/vsp...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Drew Meyer's picture

Beta hit today. Sign up if you haven't already!

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

Shaun M's picture

Signed up some time ago. Waiting for approval.

Shaun M's picture

Right then,

Got the Beta. Nothing has changed.

I'm spending Friday night out of hours going through each individual VM and testing the credentials as the System Account we use has been constantly locked out.

When I'm double clicking on a Job within the vCenter server view I'm seeing machines listed which shouldn't be there because they don't actually exist.

Which means that when I want to test / edit credentials en masse it locks the account out because it's trying to connect to machines that aren't there.

We haven't had a successful 100% backup of our estate in months and I've just about had enough. I could be utilising my time doing something a little more productive such as studying for my VCAP but instead I'm yet again having to fix our backups.

I'm recommending we look for other products when I return to work on Monday.

lmosla's picture

Hello Shaun,

There is a special Beta Support group that will give you fast and expert help with this. Please use the  following link to get support:  

Beta Support - https://symbeta.symantec.com/project/home.html?cap=991A603FE4C24177B781F5D07375D7D1

 

Shaun M's picture

This has been an issue since before the Beta so I'm not going to accept that this is something that needs to be raised with the Beta Support Group. However, feel free to move or repost this reply if you see fit.

Yesterday, I had to remove the VMware vSphere server from the interface and readd it. I then had to redo 42 individual backup jobs, on a Saturday, when I had much better things to do with my time.

I had to remove the VMware vSphere server because the list of servers in the selection list and in the Test / Edit credentials was out of date. I estimate by about 6 months. Credentials were failing, accounts were locked out and jobs were cancelling all over the place.

When I add or remove servers from vSphere and I then refresh the view in Backup Exec I expect that list of servers to reflect those changes or updates. Any other piece of software that is designed to do this seems to manage it just fine - unless of course Backup Exec is not designed to do this but then I wonder what the refresh button is for on the toolbar.

As stated previosuly, I will be researching other products tomorrow. The sooner we leave the horror that is Backup Exec behind, the better.

Colin Weaver's picture

You other issue is documented in

http://www.symantec.com/docs/TECH198819

 

I am in the process of trying to find out the status of plans for this issue internally.