Hello,
For software developers, authors, and Independent Software Vendors (ISVs), the Symantec Software White-List program offers an opportunity to have their software added to a white-list of known good software maintained by Symantec to reduce the possibility of false positives. Please note that Symantec offers this service to reduce false positives, but cannot guarantee that false positives will not occur. Decisions made by Symantec are also subject to change depending on a variety of factors that include but are not limited to alterations in the software, distribution of the software, or vulnerabilities in the software to misuse by the publisher or others. Symantec may also change its classification criteria and policies over time to address the constantly evolving security landscape. To submit software to participate in this program, please submit the candidate software to Symantec using the Software White-Listing Request form.
Software White-Listing Request Form: https://submit.symantec.com/whitelist/
Note: If an application for white-listing is approved it can take a number of weeks for the software in question to be white-listed. The applicant will be notified after the white-listing process for that software is completed. The applicant will be notified if the application is not approved.
Check this Article:
Software developer would like to add his/her software to the Symantec White-List.
http://www.symantec.com/docs/TECH132220
In your case there are 3 things you could do-
1) Report a Suspected Erroneous Detection and Report a Suspected Erroneous Detection (False Positive)
Your selections:
• Detection occurred: While using an application
• Using product: Symantec Endpoint Protection 11.x or Symantec AntiVirus Corporate Edition
• Type of detection: SONAR (Behavioral Heuristics Detection)
2) Sign your files with Class-3 digital certificates (X.509) from a Certificate Authority if you need to publish softwares/files.
3) Also participate in white-listing program if needed http://www.symantec.com/docs/TECH132220
Hope that helps!!!