Endpoint Protection Small Business Edition

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  • 1.  Regarding symantec license subscription

    Posted Jul 21, 2016 02:52 PM

    " An SEP user have a subscription but it has no available licenses , to activate the product on the device you can choose to transfer a license from an existing device" the user getting this popup so can you guide me what is the exact problem? 



  • 2.  RE: Regarding symantec license subscription

    Posted Jul 21, 2016 04:39 PM

    Are you using the SEP.cloud version? If so, has the client been activated?

    If activation has not occurred within four hours, follow these steps:

    1. On the affected computer, confirm connectivity to the URLs required for installation and activation.
    2. Restart the computer in safe mode.
    3. Delete the following folders, if they exist.
       
      • C:\ProgramData\Norton\00000083
      • C:\ProgramData\Norton\00000082

        Note: The ProgramData folder is hidden by default. You can access this folder by typing %ProgramData% in Windows Explorer, or by showing hidden files and folders.
    4. Restart the computer.
      The SEP SBE client will attempt to activate itself. If the client still does not activate, remove and re-add the Antivirus service within the SEP SBE Management Console.


  • 3.  RE: Regarding symantec license subscription

    Posted Jul 21, 2016 04:46 PM

    Error: "Pending License Activation" or "Service Expired" on the client

    https://support.symantec.com/en_US/article.TECH218313.html

     

    Try the solution in the KB article