Endpoint Protection

Recently I find some suspicious files are getting created under C:\ directory of type t1ag.2 and hidden folders like found.000.With windows normal mode Symantec is skipping the scan of these files.

How do I get rid of these files using Symantec?

Thnks & Rgds,

Mandrita.

submit those files to Symantec Security response using the link below or using the supoort entitlement

https://submit.symantec.com/websubmit/essential.cgi

If your not able to submit those files by your self.

Call and log a case with the support team and they would assist you with the same.

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Hi Simpson,

Currently I don't have a support ID of Symantec.Morever my desktop belongs to the organization I am working with(Tata Consultancy Services).

Not sure whether my company has any support identifier.

Also today from the network team they came and deleted that file by launching the computer in safe mode.

Not sure whether that same file will get re-created or not(till now it hasn't). So I was just thinking whether anybody could give any idea on how to track this virus(if at all) with Symantec anti-virus.

Thnks & Rgd,

Mandrita

mandritac

I would say that you follow the security best practices like:

Keeping Virus defs up to date

Turn off Auto run

You could also scan your machine in safe mode

Please check with your company if they have support and you can open a case.

Normal troubleshooting goes like this.

run the latest rapid release.

reboot in safe mode

run a full scan

Note that this is not a fix for all infections.

IF you do not have a contract with Symantec for support, you can submit the files to anyone of the below sites.

http://www.threatexpert.com/submit.aspx

https://www.virustotal.com/

These sites will be able to scan the file and tell you if it is clean, though they cannot provide you a repair definition.