Video Screencast Help

Registry settings missing

Created: 15 Nov 2012

I have a machine and I am able to install the SEE framework/hard disk client just fine. I noticed after I upgraded its clients and rebooted that it wasnt checking in. I took a look at the registry and it is totally missing all of the keys normally located here -> HKLM\Software\Encryption Anywhere\Framework\Client Database. So I reinstalled the clients again and everything went smooth. Checked the registry again and still no keys showing. I have performed this upgrade on about 120 machines and this is the only one having an issue. Has anyone ever seen this happen or know of a solution without decrypting and reinstalling? (I was checking the registry because I had an issue where a lot of clients were not showing up in the Mgr console due to duplicate computer ids, but have since resolved the issue.) Thanks.