Endpoint Protection

Bonjour à tous,

problème avec SEP 12.1.4 au retour des vacances (sur Windows Server 2012) : on a oublié le mot de passe de la console... jusque là rien de très grave mais il semble que ça n'ait pas été configuré correctement et lorsqu'on demande l'envoi du mail de réinitialisation (à l'écran de connexion de SEPM), on obtient bien le message "password reset mail was sent..." mais il n'envoie rien. Confirmé par une capture wireshark : aucune communication vers l'extérieur ou même vers localhost.

Existe-t-il un autre moyen de RAZ ce fichu mot de passe ? Va-t-on devoir tout réinstaller ?

Merci d'avance pour toute aide !

You are not be require to reinstall. There is a script which can help to reset(After reset username and password both are admin)

Check the Harry H comment. He has pasted the reset tool in comment as text copy it and try it.

https://www-secure.symantec.com/connect/forums/forgot-administrator-password-sepm#comment-10316771

--Edit--

Check this thread

https://www-secure.symantec.com/connect/forums/reset-symantec-console-id-password

How to create a new case in MySymantec

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Add- http://www.symantec.com/support/contact_techsupp_static.jsp

#Edited by Chetan Savade

Do not use the tool resetpass.bat to reset the administrator password on Symantec Endpoint Protection 12.1.1.1 or later. This tool is intended for use with earlier versions, and is not supported for later versions. The use of resetpass.bat with later versions may corrupt the installation. For information on resetting the password in this version or later, see: Resetting a forgotten password

http://www.symantec.com/business/support/index?page=content&id=HOWTO54992

See mithun comments

https://www-secure.symantec.com/connect/forums/admin-account-forgotten#comment-9095931

Try to find out recipient email address with the help of following steps:

Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

Open mailConfig.properties file with the help of Notepad.

You will find following entry:

"adminMailReciptants=abc@symantec.com"

In this example abc@symantec.com is the recipient email address.

Check the inbox of specified email address.

If there is not any specific email address then need to reset the password using resetpass.bat file from either of the Earlier version of SEP setup (if you have any)

Link here

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

Why are you giving out info like this?? This is something that should come from Symantec when the customer actually calls in, not publicly available for all eyes to see.

Merci à tous pour votre aide.

Lorsque que j'édite mailConfig.properties, l'adresses saisie est bonne mais je pense que c'est la configuration du serveur de mail qui ne va pas.
Dans l'hypothèse d'une connexion à un serveur smtp sans authentification, comment doivent être remplis les champs de ce fichier, particulièrement les lignes mailPwd= et mailAdmin= ?
 

I suggest you can conatct Symantec support for reset admin password.

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Add- http://www.symantec.com/support/contact_techsupp_s...

Mailpwd is encrypted password 

MailAdmin should be blank

have you tried all the above mentioned methods and tried 

user name :admin

password :admin

Merci beaucoup, le script de Harry H a parfaitement fonctionné !