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Reinstall Live Update

Created: 28 Jan 2007 • Updated: 21 May 2010 | 6 comments

I blew it and uninstalled Live Update. How can I reinstall it? tia

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Dennis Thornton's picture

I had to do this. Support indicated you may have to R&R BE to register it with LiveUpdate. In my case I didn't and it appears to be working ok (except for the RDP bug).

Dennis Thornton's picture

Clarification - you would have to R&R BE to reregister it with LiveUpdate if you delete the Documents and Settings\All Users\Application Data\Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file contained therein.

shweta rege's picture


Could you please update us on the issue?

Thank you,


Dennis Thornton's picture

When can we expect a fix to this problem?

Joshua Kane's picture


When Backup Exec is installed it checks for the presence of Live Update. If it is not there then we install it After installing Live Update we then install the Backup Exec program and register it with Live Update.

If you uninstall Live update Backup Exec should still remain registered with the program. You can then install any versions of Live Update and we should correctly pull down updates.

If for any reason we have become unregistered with Live update, you can launch Backup Exec and select the Tools | Live Update dialog. Launching Live Update from within Backup Exec checks to see if we are registered, and if we are not, prompts you to accept registering the program with Backup Exec.

-- Joshua

Backup Exec for Windows Servers Free E-mail Support

Joshua Kane

Escalations Manager
ECRT (Engineering Customer Response Team)
Backup Exec Engineering
Symantec Corporation