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Reinstall of SEP - Do not have encryption password

Created: 07 Oct 2012 • Updated: 07 Oct 2012 | 2 comments
This issue has been solved. See solution.

I need to reinstall SEP 11.0.7 to a different drive on the same server.  I am going through the disaster recovery doc at, and it states the following about needing the "encryption password". ::


In the Backup.txt file, type the encryption password that
you used when you installed the first site in the
installation instance.

Note: If the Symantec Endpoint Protection Manager was installed in Simple mode, the password specified for use for the Admin account for the Symantec Endpoint Protection Manager is also the encryption password. If the Admin password is reset post-installation, the encryption password does not change.

You enter this key while installing the Symantec Endpoint Protection Manager.
The encryption password used must be the same as your first installation in order to restore a database backup and to re-establish communication with the clients.

If a different encryption password is used when performing disaster recovery without a database backup it will be required to replace the communication settings on all clients (by either using SylinkReplacer or reinstalling the clients).


I was not the one to instal the product, and I have since changed the admin password (not sure if this is the same thing).  When I do the restore of SEP, I will have a DB backup as well.  Is there another way to get this password?



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Seyad's picture

Hi paruby,

Check this...

Also, before even uninstalling the existing SEP Manager, you can run the "Management server configuration Wizard" and try as many different passwords that you think could be it. It wouldn't go through if you enter an incorrect password. If you run out of the possible passwords, you can exit the wizard and that wouldn't hurt the SEP Manager.

Let me know if that helps. Cheers.

paruby's picture

Thanks Seyad, it helped.  After reading it, i realized I had been through this before, and went back to old notes from almost a year ago and found the password...