Endpoint Protection

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  • 1.  Reinstall Symantec Endpoint Protection Client

    Posted Oct 09, 2013 09:35 AM

    Hello, I'm Tuan  come from Vietnam.

    I'm using Window 7 Pro, used Your Uninstaller Pro to remove the SEP client 12.1.671 but on my computer the file exist SEP client 12.1.671. And now, when I reinstall it on my computer, I get the follow notice:

    "SEP has detected that there are pending system changes that require a reboot. Please reboot system and rerun the installation". But when I reboot system and rerun, I still get this problem.

    Please help me.

    IMG_0745.jpg

    IMG_0747.jpg

     

     



  • 2.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 09, 2013 09:37 AM

    try this document

    Installation fails with the message "Pending system changes that require a reboot have been detected"



  • 3.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 09, 2013 09:38 AM

    Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

    and delete the key called PendingFileRenameOperations

    Try the install again



  • 4.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 09, 2013 11:31 PM

    I did as instructed but could not find PendingFileRenameOperations.

     



  • 5.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 09, 2013 11:48 PM

    Hi

    Please run the Cleanwipe and reinstall the newer version i.e. SEP 12.1.3 which has many fixes

    Regards

     



  • 6.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 10, 2013 01:18 PM
    Can you please share the SEP_INSTA.LOG from %temp%


  • 7.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 12, 2013 11:40 AM

    Runnning Cleanwipe can solve this issue.



  • 8.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 12, 2013 12:06 PM

    Try the cleanwipe latest tool which you can get from Symantec Technical Support .

    Create a case to get it.

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

     Additional contact numbers - http://www.symantec.com/business/support/contact_techsupp_static.jsp

     



  • 9.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 21, 2013 02:37 AM

    Hi

    Can you please update on the solution provided

    Regards

     



  • 10.  RE: Reinstall Symantec Endpoint Protection Client

    Posted Oct 21, 2013 02:49 PM

    Did you try the install again?