Video Screencast Help

Reinstallation of cloud-based SEP SBE

Created: 12 Sep 2013 | 5 comments

We are using the cloud-based version on 6 computers. One of them epxerienced problems, part of the Symanted files were deleted, and now the computer shows offline.

I have tried reinstalling the software using the SymantecExtractor I received when initally buying the software, but it is no longer working.
Following the advice from technical support I went to the download site (, downloaded the first item which installed the On-Premises Version of Endpoint Protection.
Now everything is messed up!
I have 5 computers that are cloud based, and one with the on-premises version (which is probably not even working right now, since I could not run the wizard.)
I simply want to reinstall the original cloud-based Endpoint Protection on one computer. How come it's so difficult?
Thanks for any help.
Operating Systems:

Comments 5 CommentsJump to latest comment

ᗺrian's picture

Try the advice suggested here:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

MLML's picture

Login and/or password are not working. I am not sure this will solve the problem as I cannot reinstall. I do need a reinstallation file.

Fiendslayer Paladin's picture

Hi there,

Further to your query, could you please browse to the following fileshare, then select, download and run the SymantecRemovalToolExtractorV2.exe from the SEP Removal Tool folder:

Username: SHEP1
Password: Password123#

Running this will remove all aspects of the service from the machine, if not all the items are ticked off initially you may need to reboot the machine and run it again. Once this has been done please see if you can re-install and let us know how you get on.

- FP

MLML's picture

Thanks, the solution was already suggested above.

I had problems reinstalling the program. I have resolved the issue myself. Thank you.