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Reinstalled SEP console - no clients

Created: 01 Oct 2012 | 8 comments

I had to reinstall the console, but now all my clients are gone. I tried to add them, but they stay offline. What can I do?

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Ashish-Sharma's picture


Try to use SyslinkReplace Tool

Do you have follow Disaster recovery process

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Thanks In Advance

Ashish Sharma

MarcVS's picture

No disaster recovery, I'm afraid...

I tried the tool but I get 'SYLINK_COPY_FAIL.LOG' on every computer...

Swapnil khare's picture

Did you check link below ?

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pete_4u2002's picture

how did you reinstall?

did you use the backed up files?

Swapnil khare's picture

Check this might work

How to restore/retain client-server SEP communication using custom installation settings without having to use the sylink drop tool on SEP 12.1

Delete 2 or 3 clients from Sepm which are offline . and then try to add them again from Sepm check might work .

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Ashish-Sharma's picture


have your sep client password protect ?

if yes provide password on syslink replace tool .

Export new Syslink.xml file and use SEP 12.1 Syslink Replace tool

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture


In your case, since I believe since the SEPM is installed on the same machine and the IP address and Hostname remains unchanged...I would suggest you follow this Article:

How to perform Disaster Recovery without Database backup/Restore


Check this Thread on How to Restore Clients by simply adding the Domain ID to the SEPM.


Use the SylinkReplacer Utility for SEP 12.1 (Available with Symantec Technical Support)

Create a Case with Symantec Technical Support for Sylink_Replacer_v.12.1 Utility and they would provide the same.

QuickStart Guide - Create and Manage Support Cases in SymWISE

How to update a support case and upload diagnostic files with MySupport


Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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saurabhbhoyar's picture

Have you taken the backup of the Server Private Key Folder from the Symantec Endpoint Protection Manager Folder which is located in the installation location.

Eg C.\Program Files\Symantec \Symantec Endpoint Protection Manager\Server Private Key

Now go to Start- Programs-Symantec Endpoint Protection Manager- Symantec Endpoint Protection Manager Tools- Management Server Configuration Wizard.

Click Next - When it asks for recovery File select the recovery File from Server Private Key Folder from the backup,

Continue with the configuration and simply click next.

If the configuration wizard goes succesfull you will findall the clients communicating with the Manager Console Automatically.