Remediation running even if compliant
Updated: 23 Aug 2010 | 5 comments
This issue has been solved. See solution.
I configured a managed software delivery task with a detection rule to detect if google earth 5 is already installed.
Remediation is set up so that if the software isn't detected it will run the install command.
Now my problem is that no matter if google earth 5 is installed or not, it will run the install command.
The detection rule seems to work properly as it reports "Detected" in the Symantec Management Agent window.
I set my managed software delivery as follows:
New managed software delivery
Then clicked Add -> software resource
Set command line and package to the correct setting for installing google earth 5
Checked that it was using the correct detection rule
Set up the resource it applies to
Set up a schedule
Discussion Filed Under:
Comments
What is your detection rule?
What is your detection rule, exactly? Did it ever work?
Mike Clemson, Senior Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner
Agreed (check your detection)
When using the smart rule (for example) for product or file version, you could only specify a major version. If you use a standard rule, you can get more granular. A word of caution in that a change to a detection rule doesn't happen automatically. Resource membership updates have to run on the server, and then get pulled down by a client before they apply.
This cycle can make it a bit frustrating to test the proper application of detection rules, especially if you have an agressive remediation schedule.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
The detection rule seems to be applied properly. It detects that Google is installed, but remediation rubs regardless of the outcome of the detection rule. I've added a screenshot below of the way my detection rule is set up and what I see on agent at the client.
This particular PC already had Google installed.
PC is running windows 7
If you need anymore info, just let me know
This is a known issue
This is a known issue -- switch the command type from 'custom' to 'install'
https://kb.altiris.com/article.asp?article=53075&p=1
Does this resolve the issue?
Mike Clemson, Senior Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner
Thanks. Will definitly switch the command type to install then.
Would you like to reply?
Login or Register to post your comment.