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  • 1.  Remedy tie in for Servicedesk 7

    Posted Feb 14, 2012 12:39 PM

    Is there a way to tie in Remedy with Servicedesk 7? Or can I add another searchable section for remedy tickets? Not sue how to explain this.

    We have higher HQ using remedy so when a ticket is escelated to them they give us a Remedy ticket number and I am trying to figure out a way to track tickets based on the Remedy ticket number and Servicedesk TT#



  • 2.  RE: Remedy tie in for Servicedesk 7

    Posted Feb 14, 2012 01:44 PM

    Michael,

    I would assume a web service would be possible to accomplish this, and possibly a custom component or two. My advice would be to contact a consultant to look into this. You might consider getting some one-on-one assistance from Symantec's Consulting Services Group or one of Symantec's Partners that provide consulting services for Workflow/ServiceDesk. For more information about Symantec's Consulting Services Group, call 800-721-3934 or visit them online at http://www.symantec.com/business/services/consulting_services.jsp

    If Symantec Consulting Services or one of Symantec's Partners has already been involved with your project development, or modification or customization of a Workflow or ServiceDesk project, we recommend re-engaging Consulting Services to provide continued support.  


  • 3.  RE: Remedy tie in for Servicedesk 7

    Posted Feb 14, 2012 01:56 PM

    I will look into that. Thank you.