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Reminders came back

Updated: 21 May 2010 | 34 comments
ANDREY FYODOROV's picture
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Hi.
 
We have archived Exchange mailboxes and PST for about 15 pilot users + myself. We all noticed that our really old reminders came back. Basically we open Outlook and really old reminders (hundreds of them) start popping up, even though they were dismissed a long time ago.
 
I figure that since we made shortcuts for everything, including items from PSTs (we merged them into the Exchange mailbox, under ZZ-PST root folder), somehow they got re-activated.
 
Has anyone seen this?
 
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EV Director's picture
11
Aug
2007
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Hi,
 
Did you perhaps set the 'archive items pending reminder'? when you did the PST migration.  That may be the reason why.

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

ANDREY FYODOROV's picture
11
Aug
2007
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I am pretty sure we did the opposite.
 
But here is my observation. If a PST item is not eligible for archiving, it just gets pulled into the exchange mailbox in its original form. I think this is where the reminders got revived.
EV Director's picture
11
Aug
2007
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Hi,
 
Yes, that is correct.  What we don't archive we will move into the mailbox.I've never heard of that causing reminders to occur.  That would suggest simply dragging and dropping appointments into a mailbox would generate a reminder which just doesn't sound right does it...

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

ANDREY FYODOROV's picture
11
Aug
2007
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What about IPM.Note items that have follow-up flags with reminders?
 
I think that's where the reminders got resurrected from. Is this possible?
 
Even my own Outlook (I use Outlook 2007) has a to-do pane full of old tasks after I archived all my PSTs. At least they are not all popping up.
Brian Day's picture
06
Sep
2007
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I came here to post the same thing and then found this thread. At least one of our pilot gropu users has experienced this. I only know because its my boss and his office is right next to me. :) We have the option to archive items with pending reminders turned off.

I'll ask the group (around 60 people now) if anyone else has noticed it.

Brian Day's picture
20
Sep
2007
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Ok. I asked the 55 users who have been in the pilot for a couple weeks now and within 20 minutes of sending out the question I've had 11 people respond saying they've all seen reminders come back. Varying ages, both single instance and reocurring appointments. I'll keep track of how many more have the issue as more people receive the email I sent out.

Brian Day's picture
20
Sep
2007
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Make that 13 users now. This one had old items as far back as 22 weeks ago popping up again, but at 13 weeks ago they stopped reappearing.

Checked our policy for anything calendar related...

Archive unexpired Calendar Events: OFF
Do Not Archive Pending Reminders: ON
Strip Calendar Attachments: ON

Brian Day's picture
20
Sep
2007
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Opened a support case for any EV staff following along; 311-708-762

Brian Day's picture
21
Sep
2007
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Response from support.... :(




After researching the issue you are having with your users receiving expired reminder popup's, I found that it is a known documented issue. I contacted our backline support about it and found that currently there is no fix or or known workaround for it at this time, but should be in the future. I'm sorry I don't have better news for you.


John Chisari's picture
23
Sep
2007
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Just an update - this is due to be fixed in EV2007 SP1 (due late September) and EV7 SP3 (due late October).
 
But.. dates and content of the service pack may change due to uncontrollable circumstance. :smileyhappy:
Brian Day's picture
24
Sep
2007
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/a checks calendar.

So hopefully within 6 days. Is there a list of expected SP1 fixes compiled in a publically available place?

EV Director's picture
24
Sep
2007
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As far as I know this ISN'T fixed.  As a director in EV engineering team, I can be relied upon to have the latest news. :smileysad:
 
 
 
 

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

Brian Day's picture
24
Sep
2007
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It's ok, we still love ya! lol :D Any idea when this might make the fix list or is it too soon to know? Management is curious. Thanks.

Robert Primozic's picture
30
Sep
2007
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Do you have a link to related technote?
Brian Day's picture
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Sep
2007
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Robert Primozic wrote:
Do you have a link to related technote?






I don't know if you're directing this to me, but if you are I have no tech note given to me by support. Another contact of ours said they may push to try and get this into SP1 now. Dodo, any word on that? I owe you a baker's dozen of pints if so.

EV Director's picture
11
Oct
2007
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Hi,
We have reproduced 'something' but I can't say if this is exactly the same.
What we are seeing is reminders coming back when archiving meeting requests.  Ie not calendar appointments but requests where users have to accept/decline the meeting.
 
Can you confirm if this is what you are seeing?
 
 

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

Brian Day's picture
11
Oct
2007
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Dodo, this sounds exactly in line with what we are seeing. I cannot remember any user making me aware of an appointment like a birthday, or anniverssary, something which would not have had a meeting request associated with it.

EV Director's picture
11
Oct
2007
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Hi,
 
So how come these message classes are being archived?  is this background or perhaps manual archiving?

Mike Bilsborough
Director,Enterprise Vault Engineering Support 

Brian Day's picture
11
Oct
2007
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In our environment many people never accept/deny requests, they just open them and allow the tentative to populate their calendar. But it is once the event is actually in their calendars we appear to be seeing the reminders returning.

p.s.

There are also typically many file attachments on these things, packing our users' mailboxes full.

Message Edited by Brian Day on 10-11-2007 10:14 PM

ANDREY FYODOROV's picture
17
Oct
2007
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This one more issue just popped up.
 
Are there any special considerations when archiving Tasks? (similar to Calendar Items)
 
Is there any way to archive all Tasks except those that haven't expired yet?
Erik Kuipers's picture
06
Nov
2007
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Today I read the Updates documentation for SP3 but could not find anything that mentions fixing the reminders issue. We have the same issue with re-appearing reminders for some users.
Can someone tell if this is fixed or not?
 
Many thanks!
 
Erik
 
Bruce Crankshaw's picture
26
Feb
2009
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Guys I know this thread is old but has this been fixed ?

In summary when you ingest a PST any meeting reminders are triggered again ..so the user see's them popping up again for old calendar item with meeting reminders .I have experienced this now with EV8.0

Thanks :)

Joe Chiarchiaro's picture
26
Feb
2009
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I can confirm this with ev8 as well. Any news??

Faxson's picture
26
Feb
2009
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I know that if you run Outlook with the /cleanreminders switch this does help.  You would, of course, have to do this on a per user basis.

 

Ben

..

 

Bruce Crankshaw's picture
27
Feb
2009
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Hi Ben

Im a little confused on how this helps or can be used .In my scenario I'm ingesting PST while the users have Outlook open and the Reminders pop-up.I assume you are talking about ingesting all the PST with Outlook closed and then before opening Outlook running  /cleanreminders. Another question is the help file for /cleanreminders says it clears and regenerates reminder's .Does this switch prevent old Reminders from appearing ?

Faxson's picture
01
Mar
2009
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Hi Bruce,

 

I found that when doing client side migrations, we sometimes got the reminders.  If the user restarts Outlook with /cleanreminders then the problem would go away (it did sometimes com back at a later date, not at perfect solution).

 

The help file does not really explain it in this context.  

 

Hope this helps.

 

Ben

..

LanceChase's picture
12
Aug
2009
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We are on EV 8.0.1 and are

We are on EV 8.0.1 and are currently experiencing the exact same issue? Is there any fix besides running something on each of the15,000 plus desktops?

Paul Grimshaw's picture
12
Aug
2009
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Fixed in EV8 SP2. From the

Fixed in EV8 SP2. From the EV8 SP2 updates.htm:-
Issues that have been fixed

  • In the previous release, when calendar items were archived, users could receive multiple reminders. This could happen even if the end date was in the past and the reminder had been dismissed. This has been fixed.
  • Recurring appointments were not displayed correctly after they had been archived. This has been fixed.

EV Backline Technical Support Engineer APJ Region

SolarP's picture
21
Oct
2009
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Mmm.. Hi Guys Has anyone

Mmm..
Hi Guys
Has anyone actually confirmed this is fixed in EV 8 SP2 as I have just run a small pilot (3 users) and imported their PSTs from their home drives (Locate, Collect, Migrate etc)  and all users seem to have got lots of reminders for past meetings. Like 90+.

These users are using OWA so I dont even have the option of using the Outlook switches.
Is it thought to be if a user is logged onto the mail box or not as we can import PSTs in the evening but was hoping to do it in the daytime or is that just a red herring.

Has anyone else seen this happening or do I need to log a call

EV8 SP2
Windows 2003 SP2
Exchange 2007 SP1 SR9

Julian

Just as an addition
We are creating shortcuts in a specific folder in the mailbox  for the PSTs for items older than 13 months and the reminders are from that period is there not an option to ignore all calendar options ??

SolarP's picture
21
Oct
2009
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Alternatively is there a way

Alternatively is there a way to configure EV to completely ignore all calendar entries when importing a PST file and just import / create icons for the Email items?
At the moment this is a show stopper for the client as they do not want the users to get all these items
I cant believe that this has not been raised before but I guess most people just import straight into the vault and do not create shortcuts which I guess is what re doing the reminders

Julian

BravoZulu's picture
07
Nov
2009
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I have just seen the same

I have just seen the same issue at a large customer,  however they don't have EV installed in their new environment....

We are currently migrating users mailboxes from Exchange 2003 to 2007.  The new Exchange 2007 environment does not (yet) have Enterprise Vault targeting the Exchange 2007 servers.   However, the existing Exchange 2003 environment has Enterprise Vault 2007 SP3 installed and targeting a number of VIP users mailboxes.  Those users with archive enabled mailboxes that are being migated to 2007 are getting hundreds of reminders re-appearing in Outlook.  How can this be?  Enterprise Vault is no longer "in the mix" within the Exchange 2007 environment, other than having the shortcuts available in the mailbox (and accessible).  We're not importing a PST into the mailbox, we're simply doing a mailbox move from one server to another, then restarting Outlook 2007 and the reminders popup...

Any help here would be appreciated.

Thanks

"Life is chaotic. Success means coping with it. Complaining too much about it is the path to failure." Ross Anderson

Rob Wilcox's picture
09
Nov
2009
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Recycling ... Here is a bit

Recycling ...

Here is a bit of something I wrote a while ago to list the reminders table.. I'd suggest you try it pre migration, then migrate, and try it again..

You can use the following bit of code if you click on Application -> Script in Outlook Spy (paste it in and click Run)

Dim olApp
Dim objRem
Dim objRems
Dim strTitle

Set olApp = Application
Set objRems = olApp.Reminders
strTitle = "Current Reminders:"
'If there are reminders, display message
If olApp.Reminders.Count <> 0 Then
For Each objRem In objRems
'If string is empty, create new string
If strReport = "" Then
strReport = objRem.NextReminderDate & ": " & objRem.Caption &vbCrlf
Else
'Add info to string
strReport = strReport & objRem.NextReminderDate & ": " & objRem.Caption & vbCrlf
End If
Next
'Display report in dialog
MsgBox strTitle & vbCr & vbCr & strReport
Else
MsgBox "There are no reminders in the collection."
End If

Or, press Alt-F11, and expand Project1\Microsoft Office Outlook\ThisOutlookSession .. add the following then run it :

Sub main()

Dim olApp
Dim objRem
Dim objRems
Dim strTitle

Set olApp = Application
Set objRems = olApp.Reminders
strTitle = "Current Reminders:"
'If there are reminders, display message
If olApp.Reminders.Count <> 0 Then
For Each objRem In objRems
'If string is empty, create new string
If strReport = "" Then
strReport = objRem.NextReminderDate & ": " & objRem.Caption &vbCrlf
Else
'Add info to string
strReport = strReport & objRem.NextReminderDate & ": " & objRem.Caption & vbCrlf
End If
Next
'Display report in dialog
MsgBox strTitle & vbCr & vbCr & strReport
Else
MsgBox "There are no reminders in the collection."
End If

End sub 

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
BravoZulu's picture
11
Nov
2009
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Thank you Rob that's much

Thank you Rob that's much appreciated.   I will give this a go and hopefully report back with an update and mark as resolved ;)

Thanks,
BZ

"Life is chaotic. Success means coping with it. Complaining too much about it is the path to failure." Ross Anderson

BravoZulu's picture
12
Nov
2009
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This appears to be an issue

This appears to be an issue related to Outlook rather than anything else.  We had a user this morning who normally uses Outlook 2003 open their archive-enabled mailbox on a PC with Outlook 2007 (they wasn't migrated, just used a different OL client).  The result was that the old reminders popped up everywhere...

"Life is chaotic. Success means coping with it. Complaining too much about it is the path to failure." Ross Anderson