Reminders came back

I came here to post the same thing and then found this thread. At least one of our pilot gropu users has experienced this. I only know because its my boss and his office is right next to me. :) We have the option to archive items with pending reminders turned off.

I'll ask the group (around 60 people now) if anyone else has noticed it.

Ok. I asked the 55 users who have been in the pilot for a couple weeks now and within 20 minutes of sending out the question I've had 11 people respond saying they've all seen reminders come back. Varying ages, both single instance and reocurring appointments. I'll keep track of how many more have the issue as more people receive the email I sent out.

Make that 13 users now. This one had old items as far back as 22 weeks ago popping up again, but at 13 weeks ago they stopped reappearing.

Checked our policy for anything calendar related...

Archive unexpired Calendar Events: OFF
Do Not Archive Pending Reminders: ON
Strip Calendar Attachments: ON

Opened a support case for any EV staff following along; 311-708-762

Response from support.... :(

After researching the issue you are having with your users receiving expired reminder popup's, I found that it is a known documented issue. I contacted our backline support about it and found that currently there is no fix or or known workaround for it at this time, but should be in the future. I'm sorry I don't have better news for you.

/a checks calendar.

So hopefully within 6 days. Is there a list of expected SP1 fixes compiled in a publically available place?

It's ok, we still love ya! lol :D Any idea when this might make the fix list or is it too soon to know? Management is curious. Thanks.

Robert Primozic wrote:

Do you have a link to related technote?

I don't know if you're directing this to me, but if you are I have no tech note given to me by support. Another contact of ours said they may push to try and get this into SP1 now. Dodo, any word on that? I owe you a baker's dozen of pints if so.

Dodo, this sounds exactly in line with what we are seeing. I cannot remember any user making me aware of an appointment like a birthday, or anniverssary, something which would not have had a meeting request associated with it.

In our environment many people never accept/deny requests, they just open them and allow the tentative to populate their calendar. But it is once the event is actually in their calendars we appear to be seeing the reminders returning.

p.s.

There are also typically many file attachments on these things, packing our users' mailboxes full.

Message Edited by Brian Day on 10-11-2007 10:14 PM

Guys I know this thread is old but has this been fixed ?

In summary when you ingest a PST any meeting reminders are triggered again ..so the user see's them popping up again for old calendar item with meeting reminders .I have experienced this now with EV8.0

Thanks :)

I can confirm this with ev8 as well. Any news??

I know that if you run Outlook with the /cleanreminders switch this does help.  You would, of course, have to do this on a per user basis.

Ben

..

Hi Ben

Im a little confused on how this helps or can be used .In my scenario I'm ingesting PST while the users have Outlook open and the Reminders pop-up.I assume you are talking about ingesting all the PST with Outlook closed and then before opening Outlook running  /cleanreminders. Another question is the help file for /cleanreminders says it clears and regenerates reminder's .Does this switch prevent old Reminders from appearing ?

Hi Bruce,

I found that when doing client side migrations, we sometimes got the reminders.  If the user restarts Outlook with /cleanreminders then the problem would go away (it did sometimes com back at a later date, not at perfect solution).

The help file does not really explain it in this context.  

Hope this helps.

Ben

..

We are on EV 8.0.1 and are currently experiencing the exact same issue? Is there any fix besides running something on each of the15,000 plus desktops?

Fixed in EV8 SP2. From the EV8 SP2 updates.htm:-
Issues that have been fixed

• In the previous release, when calendar items were archived, users could receive multiple reminders. This could happen even if the end date was in the past and the reminder had been dismissed. This has been fixed.
• Recurring appointments were not displayed correctly after they had been archived. This has been fixed.

Mmm..
Hi Guys
Has anyone actually confirmed this is fixed in EV 8 SP2 as I have just run a small pilot (3 users) and imported their PSTs from their home drives (Locate, Collect, Migrate etc)  and all users seem to have got lots of reminders for past meetings. Like 90+.

These users are using OWA so I dont even have the option of using the Outlook switches.
Is it thought to be if a user is logged onto the mail box or not as we can import PSTs in the evening but was hoping to do it in the daytime or is that just a red herring.

Has anyone else seen this happening or do I need to log a call

EV8 SP2
Windows 2003 SP2
Exchange 2007 SP1 SR9

Julian

Just as an addition
We are creating shortcuts in a specific folder in the mailbox  for the PSTs for items older than 13 months and the reminders are from that period is there not an option to ignore all calendar options ??

I have just seen the same issue at a large customer,  however they don't have EV installed in their new environment....

We are currently migrating users mailboxes from Exchange 2003 to 2007.  The new Exchange 2007 environment does not (yet) have Enterprise Vault targeting the Exchange 2007 servers.   However, the existing Exchange 2003 environment has Enterprise Vault 2007 SP3 installed and targeting a number of VIP users mailboxes.  Those users with archive enabled mailboxes that are being migated to 2007 are getting hundreds of reminders re-appearing in Outlook.  How can this be?  Enterprise Vault is no longer "in the mix" within the Exchange 2007 environment, other than having the shortcuts available in the mailbox (and accessible).  We're not importing a PST into the mailbox, we're simply doing a mailbox move from one server to another, then restarting Outlook 2007 and the reminders popup...

Any help here would be appreciated.

Thanks

Recycling ...

Here is a bit of something I wrote a while ago to list the reminders table.. I'd suggest you try it pre migration, then migrate, and try it again..

You can use the following bit of code if you click on Application -> Script in Outlook Spy (paste it in and click Run)

Dim olApp
Dim objRem
Dim objRems
Dim strTitle

Set olApp = Application
Set objRems = olApp.Reminders
strTitle = "Current Reminders:"
'If there are reminders, display message
If olApp.Reminders.Count <> 0 Then
For Each objRem In objRems
'If string is empty, create new string
If strReport = "" Then
strReport = objRem.NextReminderDate & ": " & objRem.Caption &vbCrlf
Else
'Add info to string
strReport = strReport & objRem.NextReminderDate & ": " & objRem.Caption & vbCrlf
End If
Next
'Display report in dialog
MsgBox strTitle & vbCr & vbCr & strReport
Else
MsgBox "There are no reminders in the collection."
End If

Or, press Alt-F11, and expand Project1\Microsoft Office Outlook\ThisOutlookSession .. add the following then run it :

Sub main()

Dim olApp
Dim objRem
Dim objRems
Dim strTitle

Set olApp = Application
Set objRems = olApp.Reminders
strTitle = "Current Reminders:"
'If there are reminders, display message
If olApp.Reminders.Count <> 0 Then
For Each objRem In objRems
'If string is empty, create new string
If strReport = "" Then
strReport = objRem.NextReminderDate & ": " & objRem.Caption &vbCrlf
Else
'Add info to string
strReport = strReport & objRem.NextReminderDate & ": " & objRem.Caption & vbCrlf
End If
Next
'Display report in dialog
MsgBox strTitle & vbCr & vbCr & strReport
Else
MsgBox "There are no reminders in the collection."
End If

End sub 

This appears to be an issue related to Outlook rather than anything else.  We had a user this morning who normally uses Outlook 2003 open their archive-enabled mailbox on a PC with Outlook 2007 (they wasn't migrated, just used a different OL client).  The result was that the old reminders popped up everywhere...