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Remote access blocked after Windows Update

Created: 09 Jul 2012 | 4 comments

I have a Win 2003 server running SEP11.0.1000.1375 . Many times after Windows Updates are installed andd the server rebooted , remote access using RDP is blocked. And of course this server is miles away in our data center. Once I go there I log in locally and try to access any network resource and I get a message about a file changing (usually NT Kernel) and to click OK if this was expected. And then RDP works. While I want to use as many features of SEP as possible I don't want it blocking network access like that since I don't want to drive over there every time. Suggestions? I have gone thru all of the settings and I can't figure of which one it is without overkill.

Thanks

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Vikram Kumar-SAV to SEP's picture

That is totally not a recommended version..

Upgrade to SEP 12.1 or SEP 11 RU7 MP2 11.0.7200.xx

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

.Brian's picture

You're running one of the first versions of SEP. Have you considered upgrading?

I assume you are using NTP on your server?

It sounds like you are using the Network Application Monitoring feature. Can you confirm?

Basically, all applications that make network access request will be monitored to detect changes in the executable. You can either set it to "Ask" "Block the traffic" or "Allow and Log"

Considering this is a server, I would either not use this feature or set it to allow and log. Or you can add the application to the Unmonitored Application List so it won't be monitored at all.

 

 

Setting up network application monitoring

http://www.symantec.com/business/support/index?pag...

 

 

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jamchugh's picture

Thanks for the response.

NTP is on but I don't even see the Network Application Monitoring feature.

I didn't realize this version was so old so I'm probably best off just getting an upgrade in motion.

.Brian's picture

Here's how to check for Network application monitoring:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.