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Remote Agent crashig

Created: 13 Dec 2012 • Updated: 19 Dec 2012 | 1 comment
This issue has been solved. See solution.
I have the following problem:
 
Remote Agent (BE2012) crashing on a Windows 2008 R2 with Exchange 2013. The following errors are all that i can find.
 
1.
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: esebcli2.dll, version: 15.0.516.26, time stamp: 0x5062b346
Exception code: 0xc0000005
Fault offset: 0x0000000000006890
Faulting process id: 0xa2f0
Faulting application start time: 0x01cdd91658194205
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: E:\exchange\bin\esebcli2.dll
Report Id: a43ed175-4509-11e2-b02c-00155d6f0502
 
2.
Event 7034, Service Control Manager
 
The Backup Exec Remote Agent for Windows service terminated unexpectedly.  It has done this 7 time(s).
 
Can somebody help?

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CraigV's picture

Hi,

As per the BE 2012 SCL, Exchange 2013 is not supported so this could be the cause of your RAWS agent crashing...

Support still has to be added! Keep an eye on the SCL in the meantime.

That said, make sure that port 10000 is open on any firewall running on that server, and that no AV is actively scanning beremote.exe. If so, put in an exclusion for that process.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION