Remote Agent error when restoring
We are currently using a Trial version of Symantec Backup exec 2010. I have been having problems performing an exchange restore using GRT of an individual mailbox/emails to an exchange 2003 server. I have attempted several ways to restore (using redirectiion or without)but I keep getting remote agent errors.
e0000f04 - The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec
Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and running on the target computer.
For additional information regarding this error refer to link V-79-57344-3844
I attempted to install the remote agent through backup exec but it had failed with:
01-24-2011,16:46:50 : The Installation Failed!
01-24-2011,16:46:50 : The return code is: 1603
01-24-2011,16:46:51 : ERROR: Installation failed with error 1603. GetLastError = :0
Looking further up the installation log I also found:
01-24-2011,16:46:48 : FATAL ERROR: Error 1325.administrator is not a valid short file name.
Whilst this error points to what could be a problem with windows installer, I dont believe this is the case as I can manage to install serveral software on this machine.
I have since, copied across the folder C:\Program Files\Symantec\Backup Exec\Agents\RAWS32
to the destination exchange server and installed the remote agent succesfully. However this does not make a difference when I run the restore again.
Would appreciate any guidance please. FYI the backup of exchange, i am attempting to restore of was initially taken with symantec backup exec 12.5.
Thanks in advance.